Donations Stuck on Pending
-
All of our donations get stuck on “pending” in GiveWP, even though the transaction goes through in PayPal. So the donations are happening and ending up in our PayPal account, but the donor does not show up in the Donors list, and the donation itself is marked as “pending” and then “cancelled”. This means we can’t keep track of our donations in the dashboard, and even worse, no admin emails or donor receipts are being sent by the system. I was hoping maybe this would be fixed when I changed from PayPal Standard to PayPal Donations in my payment gateway settings, but the same thing is still happening. If I go in and manually mark a donation completed, then the emails get sent, but we should not have to do this.
The page I need help with: [log in to see the link]
-
Ok, I am super confused when you say that URL is going to an external PayPal page. I’m attaching a screenshot of what I see on that page of our website, which is an embedded GiveWP form. I tried a small test donation again today after making sure I’ve updated to the latest version of GiveWP. It brought up the PayPal interface, I completed my donation, and I even hit the link to return to the SPAN website. I got the thank you page, which shows my donation as pending, even though I completed the payment AND got a receipt from PayPal showing that my transaction went through. I’m attaching a screenshot of the thank you page as well. Our Donations page shows my donation as pending. And when I go to Logs, there is no log for my donation today. There are no logs for any of the donations made since the last one I made, and I believe the only reason that one showed a log was that I went in and marked my donation complete manually. The donations are going through on PayPal, and we are getting the money in our PayPal account, but they never show as Complete in our GiveWP admin dashboard. Every one of them is stuck on Pending, even though they went through.
Here’s the system info, copied today:
WordPress Environment
Home URL: https://seniorspets.org
Site URL: https://seniorspets.org
WP Version: 6.8.1
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
Permalink Structure: /%postname%/
Show on Front: page
Page on Front: Home (#6)
Page for Posts: Unset
Table Prefix Length: wp_
Table Prefix Length: 3
Table Prefix Status: Acceptable
Admin AJAX: Accessible
Registered Post Statuses: publish, future, draft, pending, private, trash, auto-draft, inherit, request-pending, request-confirmed, request-failed, request-completed, refunded, failed, revoked, cancelled, abandoned, processing, preapproval, upgraded Server Environment
Hosting Provider: DBH: 127.0.0.1, SRV: seniorspets.org
TLS Connection: Connection uses TLS 1.3
TLS Connection: Probably Okay
Server Info: Apache
PHP Version: 8.2.28
PHP Post Max Size: 256 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
PHP Max Upload Size: 256 MB
cURL Version: 8.9.1, OpenSSL/3.2.4
SUHOSIN Installed: –
MySQL Version: 8.0.39
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
gzip: ✔
GD Graphics Library: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔ GiveWP Configuration
GiveWP Version: 4.2.1
GiveWP Cache: Enabled
Database Updates: All DB Updates Completed.
Database Updates: All Database Migrations Completed.
Database Tables: ✔ wp_give_donors✔ wp_give_donormeta✔ wp_give_comments✔ wp_give_commentmeta✔ wp_give_sessions✔ wp_give_formmeta✔ wp_give_sequential_ordering✔ wp_give_donationmeta✔ wp_give_revenue✔ wp_give_migrations✔ wp_give_log
GiveWP Cache: Enabled
GiveWP Cache: ✔New Donation✔Donation Receipt❌Donation Processing Receipt❌New Offline Donation❌Offline Donation Instructions✔New User Registration✔User Registration Information❌Donation Note✔Email access
Upgraded From: 4.2.0
Test Mode: Disabled
Currency Code: USD
Currency Position: Before
Decimal Separator: .
Thousands Separator: ,
Success Page: https://seniorspets.org/donation-confirmation/
Failure Page: https://seniorspets.org/donation-failed/
Donation History Page: https://seniorspets.org/donor-dashboard/
GiveWP Forms Slug: /donations/
Enabled Payment Gateways: PayPal Standard, PayPal Donations
Default Payment Gateway: PayPal Standard
PayPal IPN Notifications: N/A
Donor Email Access: Enabled
Stripe Webhook Notifications: N/A Active GiveWP Add-ons Other Active Plugins
All in One SEO: by All in One SEO Team – 4.8.2
FooBox Image Lightbox: by FooPlugins – 2.7.34
FooGallery: by FooPlugins – 2.4.30
Gravity Forms: by Gravity Forms – 2.9.8
Gravity Forms PayPal Checkout Add-On: by Gravity Forms – 3.9.0
ManageWP - Worker: by GoDaddy – 4.9.23
MetaSlider: by MetaSlider – 3.98.0
Smush: by WPMU DEV – 3.18.1
Speed Optimizer: by SiteGround – 7.7.2
UpdraftPlus - Backup/Restore: by TeamUpdraft, DavidAnderson – 2.25.5.26
Wordfence Security: by Wordfence – 8.0.5
WP Mail SMTP: by WP Mail SMTP – 4.4.0 Inactive Plugins Active MU Plugins
ManageWP - Worker Loader: by GoDaddy – Theme
Name: Divi Child Theme
Version: 1.0.0
Author URL: https://www.worldwidedeb.com
Child Theme: Yes
Parent Theme Name: Divi
Parent Theme Version: 4.27.4
Parent Theme Author URL: http://www.elegantthemes.com
The topic ‘Donations Stuck on Pending’ is closed to new replies.
