Twitter feed not updating…

  • Resolved jezthomp

    (@jezthomp)


    11 months, 1 week ago

    Hello

    This plugin is not working for Twitter feeds ours has been stuck on a tweet from the 12th of Feb for weeks now, cleared all the caches, cleared server caches, uninstalled the plugin, all i get is..

    “It looks like you’ve exceeded your daily feed update limit for this site as of “Date_Time_Today”. You will not see new tweets in your feed until the limit resets.
    This limit will automatically reset within the next week. No action required. For more information on limitations due to the Twitter API changes effective April 2023″

    That sometimes doesnt appear but still stuck on the same tweet from Feb.

    Please help.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Smash Balloon Nigel

    (@nigelrsb)

    11 months, 1 week ago

    Hi @jezthomp,

    I am sorry for the experience you’ve had with the Twitter Feed plugin. Please do the following:

    • Go to your WordPress Dashboard > Twitter Feed > Settings and click “Refresh” on the site key section.
    • Switch to the Twitter Feed > Settings > Feeds tab and click “Clear All Caches” once only to avoid using up your daily cache credits.

    I may take a few days for your feed to update as Twitter Feeds only update once a week. If your feed does not update after a week, we’ll need to investigate further.

    please submit a support request via the form on our website, https://smashballoon.com/support/, and include the System Info. 

    To obtain this information, please follow the steps on this page: https://smashballoon.com/doc/how-to-get-system-info. We ask you to use our form, as the System Info contains other website information from your site, which we do not suggest posting here.

    Please also include the link to this forum thread in your ticket as it will make it easier for me to follow up.

    Thanks! 🙂

    Thread Starter jezthomp

    (@jezthomp)

    11 months, 1 week ago

    Thank you, i have done that before but i’ll try again and check in a few days.

    Plugin Support Smash Balloon Nigel

    (@nigelrsb)

    11 months, 1 week ago

    Hi @jezthomp,

    Thank you for the update. If you encounter any issues, be sure to submit a support form on the link I shared above so we can troubleshoot any issues unique to your setup.

    Best Regards,

    josemario

    (@josemario)

    10 months, 4 weeks ago

    [Automatic Translation]

    See also this topic: [WEIRD] – “Unresolved Topics” vs “Resolved Topics”
    [ https://wordpress.org/support/topic/weird-unresolved-topics-vs-resolved-topics/ ]

    Thanks,
    José Mario

Viewing 4 replies - 1 through 4 (of 4 total)

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