Can’t Clone Site

  • Resolved anix1

    (@anix1)


    11 months, 2 weeks ago

    I am trying to clone a site but it doesn’t work. I have tried cloning the existing site and a backup of the site. I have done both several times now and it never completes.

    Here is the last 4 entries of the log when trying using an existing backup:

    0000.063 (0) Creation of backups of directories: already finished

    0000.082 (0) Terminate: backup_2025-04-28-1656_Language_Department_6257142d2c96-plugins.zip exists with activity within the last 30 seconds (time_mod=1745859874, time_now=1745859902, diff=28, size=67405.2KB). This likely means that another UpdraftPlus run is at work; so we will exit.

    0000.089 (0) Rescheduling resumption 1: moving to 420 seconds from now (1745860322)

    0000.108 (0) To decrease the likelihood of overlaps, increasing resumption interval to: 300 + 120 = 420

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  • Thread Starter anix1

    (@anix1)

    11 months, 2 weeks ago

    When I try to clone current site, it says the migration information is not found and nothing happens.

    Here is the last few lines from that log.

    0093.808 (0) Beginning dispatch of backup to remote (remotesend)

    0093.811 (0) Polling for UpdraftClone (ID: 151555 Region: London) migration information.

    0096.332 (0) UpdraftClone network information is not ready yet please wait while the clone finishes provisioning.

    0096.334 (0) Polling for UpdraftClone (ID: 151555 Region: London) migration information.

    0096.831 (0) UpdraftClone migration information not found (probably still provisioning): will poll again in 60

    0096.834 (0) Rescheduling resumption 1: moving to 60 seconds from now (1745864303)

    Plugin Support nrobertsudp

    (@nrobertsudp)

    11 months, 1 week ago

    Hi there,

    UpdraftClone is a paid service, we’re not permitted to provide support here.
    If you’ve purchased clone tokens please contact our support team for help.
    Here’s the link: https://teamupdraft.com/support/premium-support-form/

    Best regards,

    Nick

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