Plugin Support
Jignesh
(@jigneshmpatel)
Hello @perfectpixelro,
Thank you for providing detailed information about the issue. I am currently investigating and attempting to reproduce the problem on my end. I will update you as soon as I have more insights or a solution.
Thank you for your patience.
Best regards
Plugin Support
Jignesh
(@jigneshmpatel)
Hello @perfectpixelro,
I have tried to test the issue on your site: https://gittanaprize.com/, but since it is running in live/production mode, I’m unable to place a test order.
To help us troubleshoot the issue, please share a public staging or development site URL with PayPal sandbox mode enabled. This will allow us to safely reproduce and investigate the problem.
Alternatively, you can provide the relevant log file (e.g., wpg_paypal_checkout-***.log) from WooCommerce → Status → Logs.
👉 You can submit the log file securely using this link: Submit Log File
Best regards
I have submitted the log.
Plugin Support
Jignesh
(@jigneshmpatel)
Hello @perfectpixelro,
I’ve reviewed the log file, but there are no errors reported, which suggests the issue might be related to a browser-side redirection or a potential conflict with another plugin or theme.
To help us investigate further, we kindly request either a staging site URL or temporarily enabling sandbox mode on your live site. This will allow us to test the payment flow safely and identify the root cause more quickly.
Looking forward to your response.
Best regards
This what I get in console of browser:
ppcp-paypal-checkout-for-woocommerce-public.js?ver=9.0.28:762 Google Pay Processing Error: Error: Google Pay order confirmation failed.
at PPCPManager.processGooglePayPayment (ppcp-paypal-checkout-for-woocommerce-public.js?ver=9.0.28:759:27)
at async PPCPManager.onPaymentAuthorized (ppcp-paypal-checkout-for-woocommerce-public.js?ver=9.0.28:731:17)
processGooglePayPayment @ ppcp-paypal-checkout-for-woocommerce-public.js?ver=9.0.28:762
await in processGooglePayPayment
onPaymentAuthorized @ ppcp-paypal-checkout-for-woocommerce-public.js?ver=9.0.28:731
sd @ pay.js:370
Ad.b.onpaymentmethodchange @ pay.js:377Understand this errorAI
14:24:50.470 ppcp-paypal-checkout-for-woocommerce-public.js?ver=9.0.28:762 Google Pay Processing Error: Error: Google Pay order confirmation failed.
at PPCPManager.processGooglePayPayment (ppcp-paypal-checkout-for-woocommerce-public.js?ver=9.0.28:759:27)
at async PPCPManager.onGooglePaymentButtonClicked (ppcp-paypal-checkout-for-woocommerce-public.js?ver=9.0.28:685:17)
Update: Sandbox is enabled
Plugin Support
Jignesh
(@jigneshmpatel)
Hello @perfectpixelro,
Please enable live mode on your website. We’ve identified the issue and are currently working on a fix. I’ll notify you as soon as it’s resolved.
Thanks for your patience!
Best regards,
Plugin Support
Jignesh
(@jigneshmpatel)
Hi @perfectpixelro,
The new version of the plugin has been released with improvements and fixes.
Feel free to update at your convenience. Let us know if you have any questions.
Best Regards
Plugin Support
Jignesh
(@jigneshmpatel)
Hi @perfectpixelro ,
The new version of the plugin has been released with improvements and fixes.
Feel free to update at your convenience. Let us know if you have any questions.
Best Regards
Hi, I have updated the plugin but still not works. The order is created on backend, but not take the money and redirect to success page. Same error on apple pay.
Plugin Support
Jignesh
(@jigneshmpatel)
Hi @perfectpixelro
Thanks for the update. We’ve confirmed that the issue was fixed in the latest version. It’s likely the problem you’re still seeing is due to caching on the site.
Please try the following steps:
- Clear your website cache – If you’re using a caching plugin like WP Rocket, W3 Total Cache, or LiteSpeed Cache, please clear the cache from the plugin settings.
- Clear your browser cache – You can try in an incognito/private window to quickly verify.
- If using a CDN (e.g., Cloudflare) – Make sure to purge the cache from your CDN dashboard as well.
After clearing the cache, please refresh the page and check again. Let us know if the issue still persists.
Hi again, I don’t use any cache on website and I have tried on incognito, same issue. I can activate again sandbox if you want.
Plugin Support
Jignesh
(@jigneshmpatel)
Hello @perfectpixelro,
Yes please enable sandbox and let me know.
So, in sandbox looks like working, with a delay of redirection to success page, but on live, not works.
Plugin Support
Jignesh
(@jigneshmpatel)
Hello @perfectpixelro,
Please contact the PayPal support team to check if Google Pay is set up and enabled correctly in your live account.
Google Pay and Apple Pay is active on my business account. Also, when pay with credit card, looks like payment is on on hold status and not completed.
