Can’t reconnect my Google account to GoogleMerchant

  • Resolved projectmb

    (@projectmb)


    11 months, 3 weeks ago

    There was an issue when I set up the Google for WooCommerce plugin in the first place, so I deleted the source and tried to redo the setup.

    But now the plugin is disconnected, and when I go to setting I get :

    /wp-json/wc/gla/mc/reports/programs?after=2025-04-01&before=2025-04-10&fields%5B0%5D=clicks&fields%5B1%5D=impressions&_locale=user:1

           Failed to load resource: the server responded with a status of 401 ()

    index.js?ver=4022c72f2ed8602ccfc1:25 Object
    o @ index.js?ver=4022c72f2ed8602ccfc1:25
    /wp-json/wc/gla/mc/reports/programs?after=2024-04-01&before=2024-04-10&fields%5B0%5D=clicks&fields%5B1%5D=impressions&_locale=user:1

    I have deleted and reinstalled the plugin and it is still the same.

    How can I reconnect my Google account to Google Merchant?

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter projectmb

    (@projectmb)

    11 months, 3 weeks ago

    I managed to reconnect my Google account!

    Zee

    (@doublezed2)

    11 months, 3 weeks ago

    Hello projectmb,

    Thank you for contacting WooCommerce support.

    I am glad to know that you were able to resolve the problem. Could you please share show you were able to reconnect your Google account? This may be helpful for other users who might face a similar issue.

    Have a great day!

    Criação de Sites Goiania

    (@zagsites)

    11 months, 3 weeks ago

    I also have the same error

    Zee

    (@doublezed2)

    11 months, 2 weeks ago

    Hello zagsites.

    Thank you for your message.

    You are welcome to wait for a reply from the original author here. If you want further assistance, I suggest you create a new topic so we can help you separately.

    Have a great day!

    • This reply was modified 11 months, 2 weeks ago by Zee. Reason: Rewrite
    Thread Starter projectmb

    (@projectmb)

    11 months, 2 weeks ago

    I don’t reckon exactly all the steps, but I believe the one below help me to solve the issue. I hope will help.
    The issue was that when I go to setup the plugin Google for Woo Commerce, the page was just reloaded. Using the developer console I found out the plugin is disconnected. Then I use disconnect and reconnect properly: https://example.com/wp-admin/admin.php?page=connection-test-admin-page (replace example.com with your own domain).
    If still not working, was my case, I went to plugin setup, and remove the Google account – you will find in the setup.
    Clear all cache and setup again the plugin.

    Moses M. (woo-hc)

    (@mosesmedh)

    11 months, 2 weeks ago

    Hi @projectmb,

    Thank you for the update—I’m really glad to hear you were able to sort out the issue!

    If you have a moment, we’d truly appreciate it if you could leave an honest review for WooCommerce. Your feedback helps us improve the plugin and serve users better:
    👉 https://wordpress.org/support/plugin/woocommerce/reviews/#new-post

Viewing 6 replies - 1 through 6 (of 6 total)

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