Hi @ibc3,
Thank you for providing the detailed explanation — I completely understand how this can be frustrating. Based on what you’ve described, it sounds like the import process might be running into a server timeout or hitting a memory limit. To help us investigate further, could you please share your system status report? You can find it under WooCommerce > Status > Get report > Copy for support, and then paste it to https://gist.github.com and share the link here.
Additionally, please check the Logs tab under the same Status section for any fatal errors or entries related to WooCommerce, and share those as well. That information will help us troubleshoot the issue more effectively.
Thread Starter
ibc3
(@ibc3)
Hi! Thanks so much! Here is the link. Please let me know if you need anything else. Thanks!
https://gist.github.com/ibc03/ca2dd2fd509850d308fdcfa2969f3a90
Hi there!
Thank for sharing the details. I have checked the error log, This error occurs when the code tries to call the method get() on an object, but the object is not properly initialized (i.e., it is null).
The issue is in your theme’s functions.php file, specifically within the function ibc_require_order_notes() that is referenced in the backtrace.
However, this error should not affect the import feature. That said, I noticed you’re using multiple plugins, and I suspect that one of them may be causing the issue.
For testing purposes, could you please deactivate all plugins except WooCommerce, and switch to a default theme like Storefront? Then try importing the file again to see if the issue persists.
If the problem continues, please check the browser console when the import freezes and let us know if any errors appear. If you do see an error, kindly share the details here.
Also, could you please share the CSV file you’re trying to import so we can test it on our end?
Thread Starter
ibc3
(@ibc3)
Hi! Thank you! I have not had a chance to disable all the plugins and change the theme, but I am working on that now in staging.
I had another smaller file I was trying to upload, and that one also failed. I’ve attached both.
Also, when I ran the smaller file with today’s date on it, I see these console errors in the image listed below.
https://milspecwest.com/wp-content/import-issue/2025.04.28-update-images-for-fsg-pag-psg.csv
https://milspecwest.com/wp-content/import-issue/wc-product-export-3-4-2025-tim-updated-stock.csv
https://milspecwest.com/wp-content/import-issue/woocommerce-console-error-on-product-import-freeze.png
Zee
(@doublezed2)
Hello ibc3,
Thank you for your reply.
I appreciate the steps you have taken so far to troubleshoot this issue.
Is this the smaller file that you tried to import but did not work? I noticed it does not use the SKU column, could you please try it with SKU column? Then share that file with me so I can also try it on my test site.
Looking forward to your response. 🙂
Hi there,
As there’s been no follow-up, I’ll consider this resolved for the time being. We’re happy to jump back in if anything comes up!
Thread Starter
ibc3
(@ibc3)
Hi! I just wanted to follow up on this. I think that the hosting provider added a wp_memory_limit increase to the wp_config file. I’m not 100% sure about that, but I noticed that change and the import is now working. Thank you so much for helping!
Hi @ibc3 ,
I’m glad to hear the issue was resolved after your hosting provider increased the memory limit.
However, If you have a moment, we’d really appreciate it if you could share your experience by leaving us a review: https://wordpress.org/support/plugin/woocommerce/reviews. Your feedback helps us keep improving!
Please don’t hesitate to create a new topic if you need further assistance.
Cheers!
