Merge tag for Email field not working as TO address for Email Action

  • Resolved ariel4sci

    (@ariel4sci)


    1 year ago

    Hey there, I have a very strange problem. Our ninjaforms hasn’t been sending *some* emails lately and I’ve tracked the problem down to the merge tags.

    The expected action is that it will send an email to the address provided by the form submitter, but no email is sent out. The WP Mail Logging plugin shows no outgoing mail, either as a failed message or a successful message. And the WP Mail SMTP plugin’s debug log also shows nothing.

    If the TO field in the email action is filled with a specific email address, then the email will send just fine. It only seems to be the merge tag that is the problem. Neither the merge tag for the field that the user provides nor the {wp:admin_email} merge tag works. Any ideas? My Ninjaforms plugin and it’s add-ons are all up-to-date

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  • Faisal Ahammad

    (@faisalahammad)

    1 year ago

    Hi there,

    We need more information, such as system reports and exported forms, to take a closer look at the issue. For security purposes, it’s not advisable to share this information publicly, as it could pose a security risk to your website.

    Please reach out to our Customer Success team for further assistance. They can delve deeper into the problem and help ensure that you can download your form submissions smoothly.

    Regards
    Faisal

Viewing 1 replies (of 1 total)

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