Stripe Payment not showing on mobile

  • Resolved sanctuarycreations

    (@sanctuarycreations)


    1 year ago

    I’ve come across a really annoying bug that I cant seem to find the issue to. Only on mobile, my customers have been stuck to purchase as the stripe payment options arent visible. On Desktop it is all fine, but upon testing, I found that a page refresh on mobile allows the payment methods to load in. I am genuinely so frustrated that I can’t figure this out!! Any help would be super helpful thank you.

    The page I need help with: [log in to see the link]

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  • Plugin Support shahzeen(woo-hc)

    (@shahzeenfarooq)

    1 year ago

    Hi there!

    I tried to replicate the issue on your site, and I can see that the payment method is not appearing on desktop either. I had to refresh the page to make it visible.

    Before refreshing the page, I noticed multiple JavaScript errors in the browser console related to the YITH Stripe Payment for WooCommerce plugin.

    It looks like you are using the YITH Stripe Payment plugin, so I recommend contacting their support team for assistance in resolving this issue.

    Please note that we provide support for WooCommerce core features only. Since this issue is related to a third-party payment plugin, reaching out to the plugin’s support team would be the best approach.

    Let us know if you have any other WooCommerce-related questions!

Viewing 1 replies (of 1 total)

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