Error Authenticating

  • Resolved wpcrank_phil

    (@wpcsphil)


    1 year ago

    Hello,

    We’re getting the following error intermittently for different (legit) users. Seems maybe related to WF blocking somehow?

    An error was encountered while trying to authenticate.

    Any ideas?

    Thanks!

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support wfpeter

    (@wfpeter)

    1 year ago

    Hi @wpcsphil, thanks for getting in touch.

    Have you ever seen the issue for your own user, or just others? I have seen this problem when:

    • 2FA/reCAPTCHA is enabled and a custom or non-default login/registration page is being used.
    • The login page is being served via the www subdomain, but scripts and AJAX requests are using the non-www domain.
    • A minify/combine Javascript plugin is being used to optimize loading times.

    Do you have any of these circumstances at all? If necessary, you could try disabling all plugins except for Wordfence and revert to a default theme such as Twenty Twenty-Five to see if the behavior stops, re-enabling your other plugins and theme one-by-one to see if it returns when a specific one is activated.

    If none of that seems to help in diagnosing what’s happening, can you send a diagnostic report to wftest @ wordfence . com? You can find the link to do so at the top of the Wordfence > Tools > Diagnostics page. Then click on “Send Report by Email”. Please add your forum username where indicated and respond here after you have sent it.

    NOTE: It should look as follows – Screenshot of Tools > Diagnostic > Send by Email

    Thanks,
    Peter.

    Thread Starter wpcrank_phil

    (@wpcsphil)

    1 year ago

    Thanks Peter!

    The issue has happened intermittently for different users.

    We do indeed have Nitropack installed on this site. Do you know of the specific steps/exclusions we should implement there to keep this issue from popping up?

    I’ve sent the report as well.

    Thanks again!

    Philip

    Thread Starter wpcrank_phil

    (@wpcsphil)

    1 year ago

    FYI we whitelisted their IP for now hopefully that helps.

    Did you receive the report?

    Thanks!

    Thread Starter wpcrank_phil

    (@wpcsphil)

    1 year ago

    Hello,

    Checking back in on this. Should be requesting support elsewhere? Client is getting upset with us.

    Thanks!

    Phil Emery

    (@noise)

    11 months, 4 weeks ago

    we’re having the same issue

    Plugin Support wfpeter

    (@wfpeter)

    11 months, 3 weeks ago

    Hi @wpcsphil,

    My apologies, I did review your diagnostic. Can I just clarify if the clients that are experiencing the problem are using any of the “Client Login” services that are on subdomains of your site, and if so is there one in particular causing the authentication message to appear? If not, are the clients using the /wp-admin login page and experiencing this problem?

    If you are indeed a Premium customer and are currently speaking with another support representative, feel free to answer these questions there (if they differ) as we can only support the free version here on the forums. Please by all means always reach out there first if you have a paid license.

    I’m not fully familiar with Nitropack as we haven’t seen widespread issues with it, but did disabling it (and all other plugins except Wordfence) still cause the same issue to appear? If Wordfence is able to allow the clients to log in on its own, there certainly could be a conflict with another plugin’s settings.

    Thanks again,
    Peter.

    • This reply was modified 11 months, 3 weeks ago by wfpeter. Reason: Added premium support information
Viewing 6 replies - 1 through 6 (of 6 total)

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