Scan Failed

  • Resolved toddtemple2

    (@toddtemple2)


    1 year, 1 month ago

    I am suspicious of some questionable files and directories in my WordPress installation for this site and so I have attempted and re-attempted to run a scan for malicious files – but the scan continues to fail. I have followed the steps in the support article but it still continues to fail. Can some one help me with additional steps that I can take to troubleshoot?

    The page I need help with: [log in to see the link]

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  • Plugin Support wfmargaret

    (@wfmargaret)

    1 year, 1 month ago

    Hi @toddtemple2,

    Thanks for reaching out! To get the information I need to help, can you please do the following for me:

    • Stop any running scan by pressing the STOP SCAN button.
    • Click on Scan Options and Scheduling.
    • In Performance Options, set Maximum execution time for each scan stage to 20.
    • In Advanced Scan Options, enable the option Use only IPv4 to start scans.
    • Hit the SAVE CHANGES button.
    • Go to Wordfence > Tools > Diagnostics and expand the Debugging Options section.
    • Enable the option Enable debugging mode.
    • Disable the option Start all scans remotely if it is enabled.
    • Hit the SAVE CHANGES button.
    • Start a new Standard scan.
    • Copy the last 20 lines or so of the activity log (click the “Show Log” link) once the scan finishes and paste them in this post.

    Remember to disable Enable debugging mode after you have finished.

    Can you also send a diagnostic report to wftest @ wordfence . com? You can find the link to do so at the top of the Wordfence > Tools > Diagnostics page. Then click on “Send Report by Email”. Please add your forum username where indicated and respond here after you have sent it.

    NOTE: It should look as follows – Screenshot of Tools > Diagnostic > Send by Email

    Thanks,
    Margaret

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