Plugin Support
Milos
(@miloss84)
Hi there,
If your image gallery works on the French page but disappears on the English version, even after testing with a new page, the issue is likely related to one of these areas:
1. Multilingual Plugin Conflicts
- If you’re using WPML, Polylang, or another multilingual plugin, check if the gallery module is properly translated.
- Some plugins require manually linking media files across languages.
2. Different Elementor Template or Conditions
- Open both pages in Elementor and compare the structure.
- Check if the English page is using the same template as the French page.
- Ensure that no display conditions are hiding the gallery on the English page.
3. Missing Media Files in English
- Go to the Media Library and switch to the English version (if using WPML).
- Ensure that the gallery images exist in the English media library.
4. Elementor Section Visibility Settings
- Check Advanced > Responsive settings. Ensure that the gallery isn’t hidden on specific devices.
5. Caching & Performance Plugins
- Clear the cache from Elementor, WP Rocket, or any caching plugin.
- Try disabling caching and checking again.
6. JavaScript Errors
- Open the Developer Console (F12 > Console tab) and check for errors when loading the English page.
Try these steps and let me know what happens!
Can you tell me more about proposal number 1? That seems to be it.
Plugin Support
Milos
(@miloss84)
Hi there,
Thanks for contacting us again.
In this case we highly recommend that you report this issue to the support team for this plugin, so they may further troubleshoot and provide any recommendation (or possible fix) to resolve this issue.
Should they need any help from us, they can open an issue on our Github account and our developers will be happy to assist. https://github.com/elementor/elementor/issues
For reference: What do we Support?
Kind regards,
