Plugin Support
qtwrk
(@qtwrk)
please provide the report number , you can get it in toolbox -> report -> click “send to LiteSpeed”
Plugin Support
qtwrk
(@qtwrk)
please do this :
go to toolbox -> debug setting , set debug log to ON , debug level to advance, debug include URI, add /litespeed/v3/ping
then go to toolbox -> log view -> clean up existing log if any
then let me know once you have done this , I will send a test request
Thread Starter
Jay
(@jhupanen)
I’ve done those steps now.
Plugin Support
qtwrk
(@qtwrk)
okay , now go to toolbox -> log view -> debug log , copy paste content share via https://pastebin.ubuntu.com/
Thread Starter
Jay
(@jhupanen)
Plugin Support
qtwrk
(@qtwrk)
03/31/25 14:08:41.849 [13.217.207.199:34602 1 cVr] ❄️ ❌ Not our cloud IP
this is the issue , I send a request from 163.182.174.161 , but your server only sees IP 13.217.207.199 which is incorrect and therefore failed to pass IP verification
is this your own server? or a shared hosting ?
Thread Starter
Jay
(@jhupanen)
It’s a cloud VPS from Hetzner. Haven’t changed any settings or accessed it in ages.
Plugin Support
qtwrk
(@qtwrk)
okay , I assume you have root access to your server
then please try this:
go to webadmin console -> server conf -> general -> use client IP in header , set it to Yes or better trusted IP only
if you set to trusted IP only , then also go to Security -> Allowed List , add all ezoic CDN IPs into the trusted list
then the PHP will recognise the client IP properly and pass the IP verification.
Thread Starter
Jay
(@jhupanen)
I do have root access, but not sure where to do what you mentioned above (not sure what exactly is webadmin console), I’m currently using CyberPanel. I’ve never installed any separate consoles etc. so I’m wondering why this issue has started now? Was something changed in the way Quic Cloud works which requires all these extra steps?
Plugin Support
qtwrk
(@qtwrk)
in cyberpanel it comes with webadmin console as well
you can access it as https://your_server_ip:7080
set user/pass by command /usr/local/lsws/admin/misc/admpass.sh
it was supposed to be this way , we introduced IP verification in plugin long time ago to prevent unauthorised access
Thread Starter
Jay
(@jhupanen)
I’ve now done that, set it to Trusted only and added the Ezoic IP range and did a graceful restart of Litespeed, however I’m still getting the same errors.
Wouldn’t this screenshot indicate that it has been working fine previously without any of these requested IP whitelisting changes? https://i.imgur.com/JMWNSlK.png or is this not relevant?
-
This reply was modified 1 year ago by
Jay.
Plugin Support
qtwrk
(@qtwrk)
the screenshot is not working , please verify
and also please add this to your theme’s functions.php
function ip_check_callback() {
$data = array(
'remote_ip' => $_SERVER['REMOTE_ADDR'] ?? 'Null',
'x_forwarded_for' => $_SERVER['HTTP_X_FORWARDED_FOR'] ?? 'Null',
'proxy_remote_addr' => $_SERVER['PROXY_REMOTE_ADDR'] ?? 'Null'
);
return rest_ensure_response($data);
}
function register_ip_check_route() {
register_rest_route('lscwp', '/ip-check', array(
'methods' => 'GET',
'callback' => 'ip_check_callback'
));
}
add_action('rest_api_init', 'register_ip_check_route');
this will help me to do some test
Thread Starter
Jay
(@jhupanen)
I added those to the functions now, hopefully they work.
Also not sure why the image is not working, I can see it on my end. Probably because I’m signed into my Imgur account. Maybe this host works better https://bashify.io/i/Hl1ljq
Plugin Support
qtwrk
(@qtwrk)
root@v220241244927302570:~# curl -XGET https://idleon.guide/?rest_route=/lscwp/ip-check -4
{"remote_ip":"18.157.105.182","x_forwarded_for":"2a03:xxx:38:5f:xxx:1fff:feed:aa13, 2a03:xxx:38:5f:xxx:1fff:feed:aa13","proxy_remote_addr":"Null"}
my server IP is 93.177.xx.xx but the PHP is only seeing 18.157.105.182
and you probably need to add ezoic ipv6 range into the trusted IP list as well
