Hi José (@josemario)
Thank you for contacting us! The Twitter Feed plugin is limited to one Feed update per week. Occasionally this limit may be used up during plugin setup, in which case you will need to do the following:
Please let me know if you have questions.
[Automatic Translation]
Hello Nigel (@nigelrsb),
1) – I had already done these 2 procedures that you advised above and it did not solve the problem;
2) – Now, I did the 2 procedures “again” and it didn’t solve the problem either;
3) – What I noticed was that I didn’t receive the confirmation email both times, but even so, the following screen is presented to me and the process “completes naturally” but “does not solve the problem”;
4) – Please help me solve the feed update!
Thanks,
José Mario
PS: I’m sorry the topic name is wrong. The correct name would be: “My feed won’t show the latest tweets”.
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This reply was modified 1 year ago by
josemario. Reason: Fix topic name
Hi @josemario,
To further investigate the issue, please submit a support request via the form on our website, https://smashballoon.com/support/, and include the System Info.
To obtain this information, please follow the steps on this page: https://smashballoon.com/doc/how-to-get-system-info. We ask you to use our form, as the System Info contains other website information from your site, which we do not suggest posting here.
Best Regards,
[Automatic Translation]
Hi @nigelrsb,
1) – The Support Request and System Information have already been sent as per your instructions above;
2) – It is important to note that this problem seems to have started after the last update of the plugin (Custom Twitter Feeds: 2.3.0);
3) – I await further instructions.
Thanks,
José Mario
PS: the correct Topic name should be “My FEED won’t show the latest tweets”.
Hi @josemario,
Thank you for the update and additional details on when the issue with your feed started. We look forward to doing more advanced troubleshooting on why your Twitter feed is not updating.
Best Regards,
[Automatic Translation]
Hi @nigelrsb,
1) – Just to inform you that the instruction sent today (03/26/2025) by the “Technical Support Specialist – Smash Balloon”, by email, did not solve the problem.
2) – I await further instructions.
Thanks,
José Mario
PS: the correct Topic name should be “My FEED won’t show the latest tweets”.
Hi José,
Thank you for the update. Please continue the email conversation. We will go through several troubleshooting steps that may require multiple emails before your issue is resolved.
Best Regards,
[Automatic Translation]
Hi @nigelrsb,
1) – Aware and OK!
2) – I have already communicated, also by email, to the “Technical Support Specialist – Smash Balloon” that the problem has not been resolved. I have sent by email a copy of the last post I made above in this forum;
Link to the sent post: https://wordpress.org/support/topic/my-feet-wont-show-the-latest-tweets/#post-18384395
3) – I will await further instructions, by email, from the “Technical Support Specialist – Smash Balloon”.
Thanks again,
José Mario
PS: the correct Topic name should be “My FEED won’t show the latest tweets”.
Hi @josemario,
Thank you again for the detailed update. Please continue communicating with us on the email support channel where we can ask more specific details about your website. leave a closing reply here once we have resolved the issue.
[Automatic Translation]
#####
Posting just to briefly inform other users of this topic about the steps taken via email, directly with “Technical Support Specialist – Smash Balloon”, to solve this problem.
#####
[My Reply Email – START]
Hi “Technical Support Specialist – Smash Balloon”,
1) – We have already configured your “administrative access” to our website as per your request;
2) – Please do not make any changes that may affect other areas of the website that are not directly related to the subject “My FEED won’t show the latest tweets” in question!
3) – Also let us know if you received the email sent by the website itself directly by WordPress with the information for your “administrative access”;
4) – I await further instructions;
Thanks,
José Mario
[My Reply Email – END]
PS: the correct Topic name should be “My FEED won’t show the latest tweets”.
[Automatic Translation]
Hi @nigelrsb,
1) – I would like to HIGHLIGHT that up to this moment (April 25, 2025) the “Technical Support Specialist – Smash Balloon”, HAS NOT RESOLVED THE PROBLEM.
2) – I await further instructions.
Thanks,
José Mario
PS: the correct Topic name should be “My FEED won’t show the latest tweets”.
Hi @josemario,
I am sorry for experience you have had with our plugin. There are constant changes in the Twitter API that have caused Twitter feeds to work for some websites. I checked your support ticket, and our team is actively looking into why your feed is not updating. I apologize for the slow process but rest assured we are working to resolve this as soon as possible.
We will continue helping you on the support ticket and report back here once we have fully determined the cause and solution for your issue.
Best Regards,
[Automatic Translation]
1) – I would like to HIGHLIGHT that up to this moment (May 07, 2025) the “Technical Support Specialist – Smash Balloon”, HAS NOT RESOLVED THE PROBLEM.
2) – I await further instructions.
Thanks,
José Mario
PS: the correct Topic name should be “My FEED won’t show the latest tweets”.
Hi @josemario,
I’m sorry for the delay in resolving the issue with your Twitter feed. I checked our internal discussions regarding your support ticket, and our team is actively exploring solutions. Specifically, our developers are looking into improving how we handle feed access tokens and refreshing feeds.
We appreciate your patience as we work on this.
Best regards,
[Automatic translation]
Hello @nigelrsb,
1) – Thank you for your reply and for your continued support in resolving this issue!
2) – So… we will continue to wait for a “Definitive Solution”.
3) – I would like to “suggest” that this topic not be marked as “Resolved” until its “Definitive Solution”.
Thanks,
José Mário
PS: the correct name for the topic should be “My FEED does not show the most recent tweets”.
