Hi @nicolegomez18 ,
I’m really sorry to hear you’re having trouble with the Stripe payment gateway on your WooCommerce site!
Just to help me get a clearer picture—did the issue begin after you made any recent changes or updates on your site? Also, can you double-check that the “WooCommerce Stripe Gateway” plugin is both installed and activated? You can do this by heading to Plugins > Installed Plugins in your WordPress dashboard.
Once you’ve confirmed that, here’s a few things you can try:
- Temporarily switch your theme to a default one, like Storefront or Twenty Twenty-Four.
- Deactivate all plugins except WooCommerce and the Stripe gateway.
- Check if the Stripe payment option shows up again in WooCommerce > Settings > Payments.
If it does, reactivate your plugins one by one, testing after each one, to see which one might be causing the conflict.
To help us dive deeper, it’d also be great if you could send us your current System Status Report. You can find that in your WooCommerce dashboard under WooCommerce > Status. From there, select “Get system report,” then click “Copy for support.“
If you see any fatal error logs, please share those with us too. You can find them under WooCommerce > Status > Logs.
Once you have this info, feel free to paste it in a code block in your reply, or if it’s easier, use pastebin.com and send us the link.
Looking forward to hearing from you!
