Express Checkout buttons don’t show for digital products?

  • Resolved Swapot

    (@swapot)


    1 year ago

    I am using both Woocommerce Stripe and Woocommerce PayPal Payments. I set up the Blocks checkout with hopes to have the PayPal, Venmo, Gpay, ApplePay, and Link buttons all show on the product pages, cart and as Express Payment options (to those customers who have those payments enabled). However, while testing, I am only seeing the PayPal payment button on product page, cart and checkout (express checkout of Blocks checkout).

    The site only sells digital products (no shipping) and calculates taxes based upon user input of address/state/country. ApplePay and GPay are not activated in the PayPal Payments plugin. They (and Link) ARE activated in the Woocommerce Stripe plugin.

    I am testing for the Gpay button with Chrome browser, while logged in to a Google account with verified card payment and testing for ApplePay on Safari browser on iPhone 12 Pro with card activated on ApplePay and logged in to the AppleID. Neither button shows up on the website product page, cart page, or the checkout page (Blocks checkout) as a Express Checkout option.

    Also, the green Link button doesn’t show up either.

    The behavior is the same if I deactivate PayPal plugin, so there doesn’t appear to be a conflict there.

    I turned on error logging in Stripe plugin and visited the cart and checkout and this is what it shows:

    2025-03-17T21:57:15+00:00 DEBUG
    ====Stripe Version: 9.3.1====
    ====Stripe Plugin API Version: 2024-06-20====
    ====Start Log====
    Stripe Express Checkout is hidden due product/cart not requiring shipping and tax being based on customer's billing or shipping address.
    ====End Log====

    2025-03-17T21:57:18+00:00 DEBUG
    ====Stripe Version: 9.3.1====
    ====Stripe Plugin API Version: 2024-06-20====
    ====Start Log====
    Stripe Express Checkout is hidden due product/cart not requiring shipping and tax being based on customer's billing or shipping address.
    ====End Log====

    2025-03-17T21:57:22+00:00 DEBUG
    ====Stripe Version: 9.3.1====
    ====Stripe Plugin API Version: 2024-06-20====
    ====Start Log====
    Stripe Express Checkout is hidden due product/cart not requiring shipping and tax being based on customer's billing or shipping address.
    ====End Log====

    2025-03-17T21:57:22+00:00 DEBUG
    ====Stripe Version: 9.3.1====
    ====Stripe Plugin API Version: 2024-06-20====
    ====Start Log====
    payment_methods request: Array
    (
    [customer] => cus_Pddbr1DXYfnmN0
    [type] => card
    [limit] => 100
    )

    ====End Log====

    2025-03-17T21:57:22+00:00 DEBUG
    ====Stripe Version: 9.3.1====
    ====Stripe Plugin API Version: 2024-06-20====
    ====Start Log====
    payment_methods response with stripe-version: 2024-06-20
    ====End Log====

    2025-03-17T21:57:22+00:00 DEBUG
    ====Stripe Version: 9.3.1====
    ====Stripe Plugin API Version: 2024-06-20====
    ====Start Log====
    payment_methods request: Array
    (
    [customer] => cus_Pddbr1DXYfnmN0
    [type] => link
    [limit] => 100
    )

    ====End Log====

    2025-03-17T21:57:22+00:00 DEBUG
    ====Stripe Version: 9.3.1====
    ====Stripe Plugin API Version: 2024-06-20====
    ====Start Log====
    payment_methods response with stripe-version: 2024-06-20
    ====End Log====

    2025-03-17T21:57:22+00:00 DEBUG
    ====Stripe Version: 9.3.1====
    ====Stripe Plugin API Version: 2024-06-20====
    ====Start Log====
    payment_methods request: Array
    (
    [customer] => cus_Pddbr1DXYfnmN0
    [type] => cashapp
    [limit] => 100
    )

    ====End Log====

    2025-03-17T21:57:22+00:00 DEBUG
    ====Stripe Version: 9.3.1====
    ====Stripe Plugin API Version: 2024-06-20====
    ====Start Log====
    payment_methods response with stripe-version: 2024-06-20
    ====End Log====

    2025-03-17T21:57:22+00:00 DEBUG
    ====Stripe Version: 9.3.1====
    ====Stripe Plugin API Version: 2024-06-20====
    ====Start Log====
    payment_methods request: Array
    (
    [customer] => cus_Pddbr1DXYfnmN0
    [type] => card
    [limit] => 100
    )

    ====End Log====

    2025-03-17T21:57:23+00:00 DEBUG
    ====Stripe Version: 9.3.1====
    ====Stripe Plugin API Version: 2024-06-20====
    ====Start Log====
    payment_methods response with stripe-version: 2024-06-20
    ====End Log====

    2025-03-17T21:57:23+00:00 DEBUG
    ====Stripe Version: 9.3.1====
    ====Stripe Plugin API Version: 2024-06-20====
    ====Start Log====
    payment_methods request: Array
    (
    [customer] => cus_Pddbr1DXYfnmN0
    [type] => link
    [limit] => 100
    )

    ====End Log====

    2025-03-17T21:57:23+00:00 DEBUG
    ====Stripe Version: 9.3.1====
    ====Stripe Plugin API Version: 2024-06-20====
    ====Start Log====
    payment_methods response with stripe-version: 2024-06-20
    ====End Log====

    2025-03-17T21:57:23+00:00 DEBUG
    ====Stripe Version: 9.3.1====
    ====Stripe Plugin API Version: 2024-06-20====
    ====Start Log====
    payment_methods request: Array
    (
    [customer] => cus_Pddbr1DXYfnmN0
    [type] => cashapp
    [limit] => 100
    )

    ====End Log====

    2025-03-17T21:57:23+00:00 DEBUG
    ====Stripe Version: 9.3.1====
    ====Stripe Plugin API Version: 2024-06-20====
    ====Start Log====
    payment_methods response with stripe-version: 2024-06-20
    ====End Log====

    2025-03-17T21:57:23+00:00 DEBUG
    ====Stripe Version: 9.3.1====
    ====Stripe Plugin API Version: 2024-06-20====
    ====Start Log====
    payment_methods request: Array
    (
    [customer] => cus_Pddbr1DXYfnmN0
    [type] => card
    [limit] => 100
    )

    ====End Log====

    2025-03-17T21:57:24+00:00 DEBUG
    ====Stripe Version: 9.3.1====
    ====Stripe Plugin API Version: 2024-06-20====
    ====Start Log====
    payment_methods response with stripe-version: 2024-06-20
    ====End Log====

    2025-03-17T21:57:24+00:00 DEBUG
    ====Stripe Version: 9.3.1====
    ====Stripe Plugin API Version: 2024-06-20====
    ====Start Log====
    payment_methods request: Array
    (
    [customer] => cus_Pddbr1DXYfnmN0
    [type] => link
    [limit] => 100
    )

    ====End Log====

    2025-03-17T21:57:24+00:00 DEBUG
    ====Stripe Version: 9.3.1====
    ====Stripe Plugin API Version: 2024-06-20====
    ====Start Log====
    payment_methods response with stripe-version: 2024-06-20
    ====End Log====

    2025-03-17T21:57:24+00:00 DEBUG
    ====Stripe Version: 9.3.1====
    ====Stripe Plugin API Version: 2024-06-20====
    ====Start Log====
    payment_methods request: Array
    (
    [customer] => cus_Pddbr1DXYfnmN0
    [type] => cashapp
    [limit] => 100
    )

    ====End Log====

    2025-03-17T21:57:24+00:00 DEBUG
    ====Stripe Version: 9.3.1====
    ====Stripe Plugin API Version: 2024-06-20====
    ====Start Log====
    payment_methods response with stripe-version: 2024-06-20
    ====End Log====

    2025-03-17T21:57:24+00:00 DEBUG
    ====Stripe Version: 9.3.1====
    ====Stripe Plugin API Version: 2024-06-20====
    ====Start Log====
    payment_methods request: Array
    (
    [customer] => cus_Pddbr1DXYfnmN0
    [type] => card
    [limit] => 100
    )

    ====End Log====

    2025-03-17T21:57:24+00:00 DEBUG
    ====Stripe Version: 9.3.1====
    ====Stripe Plugin API Version: 2024-06-20====
    ====Start Log====
    payment_methods response with stripe-version: 2024-06-20
    ====End Log====

    2025-03-17T21:57:24+00:00 DEBUG
    ====Stripe Version: 9.3.1====
    ====Stripe Plugin API Version: 2024-06-20====
    ====Start Log====
    payment_methods request: Array
    (
    [customer] => cus_Pddbr1DXYfnmN0
    [type] => link
    [limit] => 100
    )

    ====End Log====

    2025-03-17T21:57:25+00:00 DEBUG
    ====Stripe Version: 9.3.1====
    ====Stripe Plugin API Version: 2024-06-20====
    ====Start Log====
    payment_methods response with stripe-version: 2024-06-20
    ====End Log====

    2025-03-17T21:57:25+00:00 DEBUG
    ====Stripe Version: 9.3.1====
    ====Stripe Plugin API Version: 2024-06-20====
    ====Start Log====
    payment_methods request: Array
    (
    [customer] => cus_Pddbr1DXYfnmN0
    [type] => cashapp
    [limit] => 100
    )

    ====End Log====

    2025-03-17T21:57:25+00:00 DEBUG
    ====Stripe Version: 9.3.1====
    ====Stripe Plugin API Version: 2024-06-20====
    ====Start Log====
    payment_methods response with stripe-version: 2024-06-20
    ====End Log====

    2025-03-17T21:57:25+00:00 DEBUG
    ====Stripe Version: 9.3.1====
    ====Stripe Plugin API Version: 2024-06-20====
    ====Start Log====
    payment_methods request: Array
    (
    [customer] => cus_Pddbr1DXYfnmN0
    [type] => card
    [limit] => 100
    )

    ====End Log====

    2025-03-17T21:57:25+00:00 DEBUG
    ====Stripe Version: 9.3.1====
    ====Stripe Plugin API Version: 2024-06-20====
    ====Start Log====
    payment_methods response with stripe-version: 2024-06-20
    ====End Log====

    2025-03-17T21:57:25+00:00 DEBUG
    ====Stripe Version: 9.3.1====
    ====Stripe Plugin API Version: 2024-06-20====
    ====Start Log====
    payment_methods request: Array
    (
    [customer] => cus_Pddbr1DXYfnmN0
    [type] => link
    [limit] => 100
    )

    ====End Log====

    2025-03-17T21:57:26+00:00 DEBUG
    ====Stripe Version: 9.3.1====
    ====Stripe Plugin API Version: 2024-06-20====
    ====Start Log====
    payment_methods response with stripe-version: 2024-06-20
    ====End Log====

    2025-03-17T21:57:26+00:00 DEBUG
    ====Stripe Version: 9.3.1====
    ====Stripe Plugin API Version: 2024-06-20====
    ====Start Log====
    payment_methods request: Array
    (
    [customer] => cus_Pddbr1DXYfnmN0
    [type] => cashapp
    [limit] => 100
    )

    ====End Log====

    2025-03-17T21:57:26+00:00 DEBUG
    ====Stripe Version: 9.3.1====
    ====Stripe Plugin API Version: 2024-06-20====
    ====Start Log====
    payment_methods response with stripe-version: 2024-06-20
    ====End Log====

    2025-03-17T21:57:26+00:00 DEBUG
    ====Stripe Version: 9.3.1====
    ====Stripe Plugin API Version: 2024-06-20====
    ====Start Log====
    Stripe Express Checkout is hidden due product/cart not requiring shipping and tax being based on customer's billing or shipping address.
    ====End Log====

    2025-03-17T21:57:26+00:00 DEBUG
    ====Stripe Version: 9.3.1====
    ====Stripe Plugin API Version: 2024-06-20====
    ====Start Log====
    payment_methods request: Array
    (
    [customer] => cus_Pddbr1DXYfnmN0
    [type] => card
    [limit] => 100
    )

    ====End Log====

    2025-03-17T21:57:26+00:00 DEBUG
    ====Stripe Version: 9.3.1====
    ====Stripe Plugin API Version: 2024-06-20====
    ====Start Log====
    payment_methods response with stripe-version: 2024-06-20
    ====End Log====

    2025-03-17T21:57:26+00:00 DEBUG
    ====Stripe Version: 9.3.1====
    ====Stripe Plugin API Version: 2024-06-20====
    ====Start Log====
    payment_methods request: Array
    (
    [customer] => cus_Pddbr1DXYfnmN0
    [type] => link
    [limit] => 100
    )

    ====End Log====

    2025-03-17T21:57:26+00:00 DEBUG
    ====Stripe Version: 9.3.1====
    ====Stripe Plugin API Version: 2024-06-20====
    ====Start Log====
    payment_methods response with stripe-version: 2024-06-20
    ====End Log====

    2025-03-17T21:57:26+00:00 DEBUG
    ====Stripe Version: 9.3.1====
    ====Stripe Plugin API Version: 2024-06-20====
    ====Start Log====
    payment_methods request: Array
    (
    [customer] => cus_Pddbr1DXYfnmN0
    [type] => cashapp
    [limit] => 100
    )

    ====End Log====

    2025-03-17T21:57:27+00:00 DEBUG
    ====Stripe Version: 9.3.1====
    ====Stripe Plugin API Version: 2024-06-20====
    ====Start Log====
    payment_methods response with stripe-version: 2024-06-20
    ====End Log====

    2025-03-17T21:57:27+00:00 DEBUG
    ====Stripe Version: 9.3.1====
    ====Stripe Plugin API Version: 2024-06-20====
    ====Start Log====
    payment_methods request: Array
    (
    [customer] => cus_Pddbr1DXYfnmN0
    [type] => card
    [limit] => 100
    )

    ====End Log====

    2025-03-17T21:57:27+00:00 DEBUG
    ====Stripe Version: 9.3.1====
    ====Stripe Plugin API Version: 2024-06-20====
    ====Start Log====
    payment_methods response with stripe-version: 2024-06-20
    ====End Log====

    2025-03-17T21:57:27+00:00 DEBUG
    ====Stripe Version: 9.3.1====
    ====Stripe Plugin API Version: 2024-06-20====
    ====Start Log====
    payment_methods request: Array
    (
    [customer] => cus_Pddbr1DXYfnmN0
    [type] => link
    [limit] => 100
    )

    ====End Log====

    2025-03-17T21:57:27+00:00 DEBUG
    ====Stripe Version: 9.3.1====
    ====Stripe Plugin API Version: 2024-06-20====
    ====Start Log====
    payment_methods response with stripe-version: 2024-06-20
    ====End Log====

    2025-03-17T21:57:27+00:00 DEBUG
    ====Stripe Version: 9.3.1====
    ====Stripe Plugin API Version: 2024-06-20====
    ====Start Log====
    payment_methods request: Array
    (
    [customer] => cus_Pddbr1DXYfnmN0
    [type] => cashapp
    [limit] => 100
    )

    ====End Log====

    2025-03-17T21:57:27+00:00 DEBUG
    ====Stripe Version: 9.3.1====
    ====Stripe Plugin API Version: 2024-06-20====
    ====Start Log====
    payment_methods response with stripe-version: 2024-06-20
    ====End Log====

    2025-03-17T21:57:27+00:00 DEBUG
    ====Stripe Version: 9.3.1====
    ====Stripe Plugin API Version: 2024-06-20====
    ====Start Log====
    payment_methods request: Array
    (
    [customer] => cus_Pddbr1DXYfnmN0
    [type] => card
    [limit] => 100
    )

    ====End Log====

    2025-03-17T21:57:28+00:00 DEBUG
    ====Stripe Version: 9.3.1====
    ====Stripe Plugin API Version: 2024-06-20====
    ====Start Log====
    payment_methods response with stripe-version: 2024-06-20
    ====End Log====

    2025-03-17T21:57:28+00:00 DEBUG
    ====Stripe Version: 9.3.1====
    ====Stripe Plugin API Version: 2024-06-20====
    ====Start Log====
    payment_methods request: Array
    (
    [customer] => cus_Pddbr1DXYfnmN0
    [type] => link
    [limit] => 100
    )

    ====End Log====

    2025-03-17T21:57:28+00:00 DEBUG
    ====Stripe Version: 9.3.1====
    ====Stripe Plugin API Version: 2024-06-20====
    ====Start Log====
    payment_methods response with stripe-version: 2024-06-20
    ====End Log====

    2025-03-17T21:57:28+00:00 DEBUG
    ====Stripe Version: 9.3.1====
    ====Stripe Plugin API Version: 2024-06-20====
    ====Start Log====
    payment_methods request: Array
    (
    [customer] => cus_Pddbr1DXYfnmN0
    [type] => cashapp
    [limit] => 100
    )

    ====End Log====

    2025-03-17T21:57:28+00:00 DEBUG
    ====Stripe Version: 9.3.1====
    ====Stripe Plugin API Version: 2024-06-20====
    ====Start Log====
    payment_methods response with stripe-version: 2024-06-20
    ====End Log====

    2025-03-17T21:57:28+00:00 DEBUG
    ====Stripe Version: 9.3.1====
    ====Stripe Plugin API Version: 2024-06-20====
    ====Start Log====
    payment_methods request: Array
    (
    [customer] => cus_Pddbr1DXYfnmN0
    [type] => card
    [limit] => 100
    )

    ====End Log====

    2025-03-17T21:57:29+00:00 DEBUG
    ====Stripe Version: 9.3.1====
    ====Stripe Plugin API Version: 2024-06-20====
    ====Start Log====
    payment_methods response with stripe-version: 2024-06-20
    ====End Log====

    2025-03-17T21:57:29+00:00 DEBUG
    ====Stripe Version: 9.3.1====
    ====Stripe Plugin API Version: 2024-06-20====
    ====Start Log====
    payment_methods request: Array
    (
    [customer] => cus_Pddbr1DXYfnmN0
    [type] => link
    [limit] => 100
    )

    ====End Log====

    2025-03-17T21:57:29+00:00 DEBUG
    ====Stripe Version: 9.3.1====
    ====Stripe Plugin API Version: 2024-06-20====
    ====Start Log====
    payment_methods response with stripe-version: 2024-06-20
    ====End Log====

    2025-03-17T21:57:29+00:00 DEBUG
    ====Stripe Version: 9.3.1====
    ====Stripe Plugin API Version: 2024-06-20====
    ====Start Log====
    payment_methods request: Array
    (
    [customer] => cus_Pddbr1DXYfnmN0
    [type] => cashapp
    [limit] => 100
    )

    ====End Log====

    2025-03-17T21:57:29+00:00 DEBUG
    ====Stripe Version: 9.3.1====
    ====Stripe Plugin API Version: 2024-06-20====
    ====Start Log====
    payment_methods response with stripe-version: 2024-06-20
    ====End Log====

    The website is live, but under development, and a temporary link to a product page can be viewed here:

    https://quickforget.com/s/b7fe25e7ffb0eec125a6f55e5f8603064d8445a2f2c41036

    When I visit this page:

    https://stripe-payments-demo.appspot.com/ I get the following results:

    On the iPhone with Safari, the ApplePay button shows at the top (so ApplePay is working on the phone/browser, just not on my site).

    On desktop Chrome, logged in to Google account with Gpay card: It shows the green Link button at the top, but no GPay button.

    Does it matter if I am testing these while in a foreign country (Europe)?

    Thank you.

Viewing 15 replies - 1 through 15 (of 35 total)
1 2 3
  • Thread Starter Swapot

    (@swapot)

    1 year ago

    I will also add that I deactivated all plugins other plugins and changed the theme to Storefront and I get the same results.

    Jonayed (woo-hc)

    (@jonayedhosen)

    1 year ago

    Hi @swapot ,

    Thanks for reaching out!

    I tested this with version 9.2.0 using a digital product that’s both downloadable and virtual are checked, and the checkout button appeared as expected for both digital and physical products. But after updating to 9.3.1, it looks like the express checkout button isn’t showing for virtual products anymore—not on the product page, cart, or checkout. It still works fine for physical products, though.

    It sounds like this might be a new issue. Did you notice it happening right after updating the plugin?

    To get a better look at what’s going on, could you share your System Status Report? You can find it in your WooCommerce dashboard under WooCommerce > Status. Click Get system report, then Copy for support, and paste it here.

    If there are any fatal error logs, those would help too! You’ll find them under WooCommerce > Status > Logs.

    Once you have that info, you can paste it in a Code block in your reply or use pastebin.com and send us the link.

    Let me know what you find!

    Thread Starter Swapot

    (@swapot)

    1 year ago

    Hi @jonayedhosen ,

    No, I don’t think this issue is new, but I have been working on other things and wanted to test it more and try to rule out conflicts before submitting to the forum for help.

    Here is my system report:

    <br>### WordPress Environment ###<br><br>WordPress address (URL): https://happyvito.com<br>Site address (URL): https://happyvito.com<br>WC Version: 9.7.1<br>Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.<br>Action Scheduler Version: ✔ 3.9.2<br>Log Directory Writable: ✔<br>WP Version: 6.7.2<br>WP Multisite: –<br>WP Memory Limit: 2 GB<br>WP Debug Mode: –<br>WP Cron: –<br>Language: en_US<br>External object cache: ✔<br><br>### Server Environment ###<br><br>Server Info: Apache<br>PHP Version: 8.3.6<br>PHP Post Max Size: 1 GB<br>PHP Time Limit: 1200<br>PHP Max Input Vars: 1000000<br>cURL Version: 7.76.1<br>OpenSSL/3.0.7<br><br>SUHOSIN Installed: –<br>MySQL Version: 10.11.7-MariaDB<br>Max Upload Size: 512 MB<br>Default Timezone is UTC: ✔<br>fsockopen/cURL: ✔<br>SoapClient: ✔<br>DOMDocument: ✔<br>GZip: ✔<br>Multibyte String: ✔<br>Remote Post: ✔<br>Remote Get: ✔<br><br>### Database ###<br><br>WC Database Version: 9.7.1<br>WC Database Prefix: jww_<br>Total Database Size: 2775.23MB<br>Database Data Size: 1182.91MB<br>Database Index Size: 1592.32MB<br>jww_woocommerce_sessions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB<br>jww_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>jww_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>jww_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>jww_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>jww_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>jww_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>jww_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>jww_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>jww_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>jww_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>jww_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>jww_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>jww_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>jww_actionscheduler_actions: Data: 22.58MB + Index: 39.55MB + Engine InnoDB<br>jww_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>jww_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>jww_actionscheduler_logs: Data: 16.06MB + Index: 15.08MB + Engine InnoDB<br>jww_aioseo_cache: Data: 0.14MB + Index: 0.03MB + Engine InnoDB<br>jww_aioseo_crawl_cleanup_blocked_args: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>jww_aioseo_crawl_cleanup_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>jww_aioseo_notifications: Data: 0.23MB + Index: 0.06MB + Engine InnoDB<br>jww_aioseo_posts: Data: 127.73MB + Index: 6.28MB + Engine InnoDB<br>jww_aioseo_revisions: Data: 0.02MB + Index: 0.02MB + Engine 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    • This reply was modified 1 year ago by Swapot.
    Thread Starter Swapot

    (@swapot)

    1 year ago

    Not sure why the report went horizontal. Here is a pastebin link to the report:

    https://pastebin.com/N3CPSDWm

    Thread Starter Swapot

    (@swapot)

    1 year ago

    There was a fatal error from a couple of weeks ago. I don’t know enough of what this means to know if it is related at all. Here is a link to it:

    https://pastebin.com/ERszYGPu

    Zee

    (@doublezed2)

    1 year ago

    Hello swapot,

    Thank you for your reply.

    I have reviewed the report you share and everything looks normal here.
    I checked the temporary link to a product page from your first message but that has expired now. Could you share it again so I can use it to go through the checkout process?

    The error log you shared indicates a problem in the template file of the Botiga theme.
    I suggest you check for any updates for the theme or contact their support. They should be better equipped to help you resolve this error.

    Looking forward to your response. 🙂

    Thread Starter Swapot

    (@swapot)

    1 year ago

    @doublezed2 Thanks for looking at this.

    Yes, I did address the error related to the outdated theme templates – those are updated now. I forgot that that’s what the error was about. Here’s a temporary link to try the checkout:

    https://quickforget.com/s/52dc96dcae3c97db516787f6e36db14ba0aae5d511e4d95a

    Jonayed (woo-hc)

    (@jonayedhosen)

    1 year ago

    Hi @swapot ,

    Thanks for the update!

    I took a look at your product page, and it seems that the Stripe resources are being called and rendered correctly, but the functionality isn’t working as expected.

    To troubleshoot, I’d recommend try creating a test physical product instead of a virtual one. This can help determine if the issue is specific to virtual products.

    Additionally, please make sure you have Google Pay and Apple Pay enabled in the Stripe payment method settings: : https://dashboard.stripe.com/settings/payment_methods/

    Let me know how it goes!

    Thread Starter Swapot

    (@swapot)

    1 year ago

    @jonayedhosen and @doublezed2

    I did add a simple product and a variable product (not virtual or digital) and still no buttons but PayPal. I also tested with theme changed to Storefront and all other plugins deactivated and still no buttons on product page, cart, or checkout. I changed back to my theme and turned my other plugins back on, but here is a link to the simple product (not digital or virtual):

    https://quickforget.com/s/5ce17abf08e4874bd134baf9c727c7447afad7d85c8d1f77

    I also read on an older thread to try unlinking the domain on Stripe and then relinking it. I did that. No change.

    Looking for what to do.

    Thread Starter Swapot

    (@swapot)

    1 year ago

    Additionally, please make sure you have Google Pay and Apple Pay enabled in the Stripe payment method settings: : https://dashboard.stripe.com/settings/payment_methods/

    @jonayedhosen

    I’m a little confused by this. The Gpay and ApplePay (and CashPay, etc.) are controlled through the Woocommerce plugin settings. When I visit that link you provided, I have two “default” configurations: “Your configuation” and “Woocommerce Inc. configuration”. Both are active. When I click the Woocommerce config., I do not see ApplePay or Gpay or anything else but this:

    “WooCommerce Inc. is managing payment methods for you
    WooCommerce Inc. has not enabled you to manage payment methods from the dashboard.”

    and under that is says:

    “Manual integration options
    View payment methods that require manual integration changes to use.”

    In the documentation for this plugin, there is nothing mentioned about having to manually set up anything other than webhooks (which I believe is now done automatically).

    Please clarify.

    Jonayed (woo-hc)

    (@jonayedhosen)

    1 year ago

    Hey @swapot ,

    I totally get how this could be a bit confusing! Let’s break it down together.

    When you go to your Stripe Dashboard (https://dashboard.stripe.com/settings/payment_methods), you’ll see two sections: “Your configuration” and “WooCommerce Inc. configuration.” If you’re seeing a message that says, “WooCommerce Inc. is managing payment methods for you,” that just means WooCommerce has pre-set some payment methods on your behalf.

    Because of this, you might not have direct control over certain settings in your Stripe Dashboard.

    Can you take a look under “Your configuration” and see if both Apple Pay and Google Pay are active? If they aren’t, try enabling them and let me know what happens. Here’s a screenshot for reference:

    Let me know what you find, and we’ll go from there!

    Thread Starter Swapot

    (@swapot)

    1 year ago

    Hey @jonayedhosen ,

    Under “Your configuration”, I did and do have ApplePay, Google Pay, and Link (and Cash App Pay) active.

    I also had Amazon Pay and many other payment methods that I am not using active, so I deactivated all of the payment methods that I am not currently using.

    I now have Cards, Apple Pay, Google Pay, Link, and Cash App Pay active. All others it says “turn on”, except for Cartes Bancaires, which say pending (pending Euro 50 in orders from Cartes Bancaires eligible cards to be fully enabled – there is not an option to deactivate it while it is pending).

    I just tested again on Chrome desktop logged into Google account with saved Card and iPhone Safari with credit card added to Apple Pay and do not see Gpay, ApplePay, or Link buttons on a product page, cart, or checkout. The Cash App pay does show up as a payment option on the checkout page once the United States is selected as country. Cash App pay does not show up as a Express Checkout button, but I don’t remember if it is supposed to.

    Moses M. (woo-hc)

    (@mosesmedh)

    1 year ago

    Hi @swapot,

    I appreciate all the effort you’ve put into resolving this issue, but it still seems unresolved. I’d like us to take a step back and try a different approach.

    It looks like you’ve been conducting the conflict test directly on your live site. Just to clarify, since you previously had issues with the Botiga theme, there might be some leftover scripts causing conflicts with the plugin.

    To further pinpoint the problem, let’s try this:

    1. Create a subdomain and set up a fresh WordPress installation.
    2. Install WooCommerce and the WooCommerce Stripe plugin.
    3. Export some products from your live site and import them into the newly installed WordPress.
    4. Set up the payment and express checkout on the staging site.

    Once that’s done, please check if the buttons appear and share the link to the subdomain.

    This test will help determine whether the issue is related to your server (as some servers have security settings that block certain scripts) or if it’s tied to your live site’s setup and configuration.

    Thanks for your patience!

    Thread Starter Swapot

    (@swapot)

    1 year ago

    @mosesmedh @jonayedhosen @doublezed2 :

    I appreciate the help. Perhaps if you give me multiple options to troubleshoot I am willing to try more things so hopefully this can be solved faster.

    I did what Moses suggested – created a subdomain, fresh WP and Woo install, and installed Woocommerce Stripe and the theme I use (aThemes Botiga Pro). I imported one of the variable products from my real site, added a simple product that was not a downloadable/virtual product and I also imported demo content from my theme provider.

    The Link, GPay and ApplePay buttons all showed up on desktop and iPhone with both themes on the product pages, cart, and checkout. I did not add the Blocks checkout (which I do have on my site) but used one of the checkouts with the theme. Maybe the Blocks checkout on my site is the issue? But if it was, could the blocks checkout affect the buttons not showing up on the product pages (or cart)?

    I can provide link to the subdomain site if needed, but since it works, that doesn’t seem relevant.

    Moses M. (woo-hc)

    (@mosesmedh)

    1 year ago

    Hi @swapot,

    Thank you for following the steps. We’ll try to narrow it down as much as possible before addressing the issue on the live site.

    Since the problem doesn’t occur on the staging site with the same theme as the live site, let’s take another approach. First, switch the checkout to block checkout on the subdomain site and let me know what happens.

    • If the button is still visible, then the block checkout isn’t the issue.
    • If the button disappears, it could indicate either a bug or a conflict between the block checkout and the theme. In that case, switch the theme to Twenty Twenty-Five while keeping the block checkout enabled and observe the results.

    Complete this step before we proceed with further troubleshooting.

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The topic ‘Express Checkout buttons don’t show for digital products?’ is closed to new replies.

  • 36 replies
  • 4 participants
  • Last reply from: Zee
  • Last activity: 1 year ago
  • Status: resolved