Error 500

  • Resolved pablocass

    (@pablocass)


    1 year, 1 month ago

    I have created an organisational chart, very basic, just working on that, 1 single photo and only names and functions. And so far, OK.

    But when adding a text in the pop-up of a single person, then the server is not responding anymore (error 500), saying that the server may have an internal error or is surcharged or that there’s a CGI Script error. But the site works perfectly on all other pages.

    The problem only appears when adding text (only simple text) in the pop-up.

    What can I do to solve it ?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author wpdevart

    (@wpdevart)

    1 year, 1 month ago

    Hi @pablocass.

    Can you tell us which version of our plugin you are using?

    Thank you.

    Thread Starter pablocass

    (@pablocass)

    1 year, 1 month ago

    Hi, I’ve sent to you the list of plug-in list (3 days ago), immediately answering to your email … but I realise now that the email is a “no-reply” one… . How can I send you a file (xls) with the list ?

    The Plug is Version 10.0.

    Thank you,

    Pablo

    • This reply was modified 1 year, 1 month ago by pablocass.
    Plugin Author wpdevart

    (@wpdevart)

    1 year, 1 month ago

    Hi @pablocass.

    Since you are using the premium version, we must provide further support via email. Contact us at support@wpdevart.com, and we will provide further support.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

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