CleanTalk Continuously Loading

  • Resolved jasperdemann

    (@jasperdemann)


    1 year, 1 month ago

    Hi
    Opened a ticket so marked this as ‘resolved’.
    I have an intermittent issue.
    When trying to view my subdomain, the CleanTalk page loads 3…2…1…3…2…1…3…2…1…continuously.
    This only happens in mobile view, with Chrome and Firefox, and the only way to stop it is to deactivate the plugin, then reactivate and sync with the cloud.
    It happened last night and I fixed it, then it was fine all day today until just now.

Viewing 1 replies (of 1 total)
  • Plugin Support sergecleantalk

    (@sergecleantalk)

    1 year, 1 month ago

    Hello,

    The problem appears due to using the cache plugin. Please try to:

    1. Go to your WordPress backend → Settings → Anti-Spam by CleanTalk → Advanced settings.
    2. Set the Use static keys for JS check option to On.
    3. Set the Set cookies option to Store data in the website database (an alternative mechanism).
    4. Set the Unique GET option to On.
    5. Click the Save Changes button.
    6. Then clear all cache in your website.

    If this didn’t help, you can disable the Anti-Crawler feature here:

    WordPress Dashboard -> Settings -> Antispam by Cleantalk -> Advanced settings

    This will not affect the main Anti-Spam protection.

    Please let us know about the results.

Viewing 1 replies (of 1 total)

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