Sendcloud not accessibility

  • Dave Loodts

    (@davelo)


    1 year, 1 month ago

    Hi, in juni comes a new European law where every shop higher then €2,5M revenue must met the accessibility guidelines.
    This means for example that the functionality of a checkout must be made in a way that users that only can handle a keyboard can checkout.
    Sendcloud is partly accessible when it uses the core features of WooCommerce, like choosing a shipping method. SendCloud seems to be not compatible when users choose pickup points. They can open up the popup, but they can’t choose a pickup point itself. And it’s not easy to close the popup either by using keyboard only.

    Is SendCloud doing something on these accessibility issues? (and make sure our client aren’t in trouble)

Viewing 1 replies (of 1 total)
  • Plugin Support developmentsendcloud

    (@developmentsendcloud)

    1 year ago

    Hi @davelo, thank you for raising this issue and sorry for our delayed response.

    I can confirm our team is working to improve the keyboard only navigation on the service point picker map. If you would like to stay updated about the improvements, or you are experiencing issues related to the Sendcloud plugin, please submit a support ticket directly from your Sendcloud account. We will start an investigation or we will link your support ticket to any already ongoing investigation to ensure you will be notified by our support team as soon as the issue is resolved. 
     
    Below is more information on how to create a support ticket: 
    https://support.sendcloud.com/hc/en-us/articles/360046514071-How-to-get-support-from-Sendcloud 

    Best regards, 

    Matthew | Sendcloud 

Viewing 1 replies (of 1 total)

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