Plugin Support
Marija
(@marijastuntcoders)
Hello, and thank you for reaching out.
We have forwarded this issue to the Dev team, and will let you know as soon as we have an update.
Kind regards, Marija
There are even more now. woocommerce 9.5.2 Php 8.3
Feb 26, 11:20:32 external merchant setting is null, something wrong here: {"message":"Updated product <a href=\"https:\/\/facebook.com\/5906488086144602\" target=\"_blank\">5906488086144602<\/a> on Facebook has failed.","object":{"plugin_version":"3.4.0","php_version":"8.3.16"}} Feb 26, 11:19:13 external merchant setting is null, something wrong here: {"message":"Updated product <a href=\"https:\/\/facebook.com\/6778857095475613\" target=\"_blank\">6778857095475613<\/a> on Facebook has failed.","object":{"plugin_version":"3.4.0","php_version":"8.3.16"}}
Plugin Support
Marija
(@marijastuntcoders)
Hello,
Are these snippets from the WooCommerce logs? If so, can you share the entire log?
Kind regards, Marija
Hi there, These are taken from my error.log file.
Plugin Support
Marija
(@marijastuntcoders)
Hi @roadlink ,
Can you share your site’s system status report as well, so that we can troubleshoot the issue further?
Kind regards, Marija
Sure, can you give me an email address to send?
Plugin Support
Marija
(@marijastuntcoders)
Hi,
You can use the official email address – woosupport@meta.com . Please let us know once you have shared it.
Kind regards, Marija
Plugin Support
Marija
(@marijastuntcoders)
Hi @roadlink
Just wanted to follow up and check if you were able to send the System Status report?
Kind regards, Marija
Hi Yes, I did sent 5 days ago.https://ibb.co/XxsGK10F
Plugin Support
Marija
(@marijastuntcoders)
Thanks @roadlink !
We have forwarded the issue to the Dev team, and will let you know once we have an update.
Apologies for any inconvenience this has caused.
Kind regards, Marija
Plugin Support
Marija
(@marijastuntcoders)
Hey @roadlink
The latest update (v3.4.6) has addressed this issue, so you should no longer encounter the error message.
If you have any other questions or need further assistance – feel free to reach out.
Best regards, Marija
Thanks for update. Now I see these errors. external merchant setting is null, something wrong here: {“message”:”Updated product <a href=\”https:\/\/facebook.com\/8327931917310339\” target=\”_blank\”>8327931917310339<\/a> on Facebook has failed.”,”object”:{“plugin_version”:”3.4.6″,”php_version”:”8.3.19″}}
Thanks for update and information. Now we are having below errors.
external merchant setting is null, something wrong here: {"message":"Updated product <a href=\"https:\/\/facebook.com\/8327931917310339\" target=\"_blank\">8327931917310339<\/a> on Facebook has failed.","object":{"plugin_version":"3.4.6","php_version":"8.3.19"}}
Plugin Support
iodic
(@iodic)
@roadlink , thanks for sharing. We have forwarded the error to the dev team and we will get back to you within a day with an update.
Best, Marko
Plugin Support
Marija
(@marijastuntcoders)
Hi @roadlink – the error message should disappear after updating the plugin to the latest stable version (3.4.6), you can download it from the bottom of the advanced view page and upload it to your site.
Please let us know if this gets rid of the error, or if the issue persists.
Kind regards, Marija