Hello @mkandlad,
Please, reset the plugin settings to the default values. The guide is here:
https://cleantalk.org/help/plugin-template
Then clear your website cache. Make sure that the website cache is 24 hours or less.
It will fix the issue. Did it help?
Also, please, mark records in your Anti-Spam Log if our service made the wrong decision.
The guide is here:
https://cleantalk.org/help/feedback-spam
I have discovered that the Cleantalk plugin logs show the approvals as “comments,” yet they are manifesting as registrations on the website. The registrations occur even when the “Anyone can register” setting is turned off and post comments are also turned off.
Thank you for your feedback.
We are working on fixing this issue. Please, wait up to 3 business days.
Hello,
We’ve made fixes on our servers. Please check if there are any issues now.
Hi,
The changes you made to your server appear to have fixed the problem. Everything seem to be working fine now.
Hello @mkandlad,
We are glad to know the issue is solved.
If you have a moment, can you please leave us a review on the WordPress forum? We would greatly appreciate it:
https://wordpress.org/support/plugin/cleantalk-spam-protect/reviews/
Thank you!
