0% catalogue matching rate

  • Resolved rahimsheraz

    (@rahimsheraz)


    1 year, 1 month ago

    I checked my ads manager account and I was getting this error A catalogue match rate below 90% limits the items available for ads targeting mine is 0% it was 100% till 13th Feb Only items with matches can be used for Meta Advantage+ catalogue ads. Increase it by resolving issues. I checked everything, reinstalled pixel and changed my plugins but the catalogue match rate is still 0%.

    I even tried all the steps which meta provided but no result moreover all of the events are firing correctly and the content ids both on website and triggered by meta are same but on website there is wpc Id prefix before the number

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Marija

    (@marijastuntcoders)

    1 year, 1 month ago

    Hello, and thank you for reaching out.

    Can you share your site’s System Status report so that we can look into the issue further?

    Also, how did you connect to the page – did you start the connection process from the WordPress admin or from your Meta Business Suite?

    Kind regards,
    Marija

    Plugin Support Marija

    (@marijastuntcoders)

    1 year, 1 month ago

    Hi @rahimsheraz ,

    Just wanted to follow up and check if you are still having issues with the plugin?

    If so, please hare your site’s System Status report, and let us know how you connected to the page (using the WordPress admin page or from your Meta Business Suite)?

    Kind regards,
    Marija

    Plugin Support Marija

    (@marijastuntcoders)

    1 year, 1 month ago

    Hi @rahimsheraz

    Since we haven’t heard back from you in a while, we will marking this issue as resolved.

    Please feel free to reach back out, should you have any further issues with the plugin.

    Kind regards,
    Marija

    miroslavkaclik

    (@miroslavkaclik)

    11 months, 1 week ago

    Hi, I have similar problem.

    I instal FCB4WOO plugin. Connect FCB page from WOO – > FCB, created a catalog on particular page. This was a 16 month ago – nowadays I wanted to start my FCB ads and I find out that catalouge matching rate is 0%. So I started solving issue.

    1. Checked pixel – pixel helper said everithing OK
    2. Event manager test – browser site – seems OK

    So I deleted catalouge, deactivated and uninstal this plugin Facebook for Woocommerce

    Then I reinstal plugin – started created connection from WOO > FCB connected right site / create catalouge.

    Pixel seems OK / catalog ID seems OK / catalouge events seems OK / Events manager test is OK

    But catalouge has still 0% natching rate (about 12 hrs after reinstaling)

    Plugin Support Marija

    (@marijastuntcoders)

    11 months, 1 week ago

    Hi @miroslavkaclik ,

    Please open a new thread on the forum describing the issue you are experiencing and share your System Status Report using PrivateBin as well.

    Kind regards,
    Marija

Viewing 5 replies - 1 through 5 (of 5 total)

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