Can’t connect JetPack to Facebook

  • Resolved mike72278

    (@mike72278)


    1 year, 1 month ago

    I am trying to connect my Facebook account to Jetpack and I keep getting this error: “Login Error: There is an error in logging you into this application. Please try again later.”

    I have already tried the below steps from the JetPack AI Support Assistant:

    First, ensure your Jetpack connection is working properly:

    1. Try these basic troubleshooting steps:
      • Clear your browser cache and cookies
      • Try using a different browser
      • Make sure you’re logged into the correct Facebook account
    2. If the error persists, try resetting the Facebook connection completely:
      • Log in to your Facebook account
      • Go to Settings and Privacy → Settings
      • Click on Business Integrations in the left sidebar (under “Your Activity and Permissions”)
      • Find and remove “Jetpack Social” from the list
      • Return to your WordPress dashboard and try connecting again
    3. When reconnecting:
      • Make sure to click “Choose what you allow” to ensure WordPress has all necessary permissions
      • Grant all requested permissions when authorizing the connection

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter mike72278

    (@mike72278)

    1 year, 1 month ago

    I have also received this error: “Invalid/missing verification nonce.”

    Plugin Support Alin (a11n)

    (@alinclamba)

    1 year, 1 month ago

    Hi @mike72278,

    Thanks for reaching out!

    I see you’re trying to connect your Facebook account to Jetpack Social but are running into errors. I appreciate you going through the troubleshooting steps already, that’s really helpful.

    I took a closer look and noticed that your Jetpack connection was previously broken. Since Jetpack Social relies on this connection to work properly, I’ve fixed it for you (see the status of the connection here).

    For the Invalid/missing verification nonce error, ensure that your browser is not blocking cookies or scripts, as these can interfere with the verification process. You can check this by disabling browser extensions, using an incognito/private window, or allowing third-party cookies in your browser settings.

    When you get a chance, please try reconnecting your Facebook account again and let me know if the issue persists.

    (Internal reference)

    Thread Starter mike72278

    (@mike72278)

    1 year, 1 month ago

    Thanks for the assistance, @alinclamba , but I am still unable to connect JetPack to Facebook. I now get the error “The request couldn’t be completed, please close this window and try again.” I get this right after clicking Continue as Mike. It isn’t even presenting me with the permissions screen. I tried two different browser and an Incognito session.

    Thread Starter mike72278

    (@mike72278)

    1 year, 1 month ago

    Here are some screenshots if that helps. You need to click on the first image to see the whole thing.

    View post on imgur.com
    • This reply was modified 1 year, 1 month ago by mike72278.
    Plugin Support Alin (a11n)

    (@alinclamba)

    1 year, 1 month ago

    Hi @mike72278,

    Thanks for trying those steps and sharing the results. Let’s take this one step further to get it working.

    First, please try an incognito/private browser window and make sure that all browser extensions disabled. This will help rule out anything interfering with the connection, such as cached data or ad blockers.

    Second, please confirm that your Facebook profile has full admin rights to the page. It’s good to know that Jetpack Social doesn’t support page-only accounts or pages managed through Facebook Business Manager. If your page is in Business Manager, you may need to remove it first. Here’s how.

    Third, if the issue persists, let’s investigate further. Open your browser’s console (F12 → Console tab), try reconnecting, and let me know if any errors appear. This will give us more clues about what’s happening.

    Let me know how it goes. I want to make sure you’re able to get connected!

    Best regards,
    Alin

    • This reply was modified 1 year, 1 month ago by Alin (a11n).
    Thread Starter mike72278

    (@mike72278)

    1 year, 1 month ago

    Hi @alinclamba. Thanks for the response. I had already tried an incognito window with extensions disabled and I can confirm that my Facebook profile has full admin rights to the page and it is not in Business Manager. However, I just tried connecting again with the Console window open this time and it worked with no issue or error. Very strange. I will say that I was also able to connect Buffer a few days ago while the JetPack issue was still happening, so I don’t think the problem was on my end. But in any case, the issue appears to be resolved now and I think you for your help!

    Plugin Support Alin (a11n)

    (@alinclamba)

    1 year, 1 month ago

    Hi @mike72278,

    Thanks for the update! I’m glad to hear that the connection is now working. It’s definitely odd that it resolved itself, but sometimes external factors.

    If you run into any issues in the future, feel free to reach out—we’re happy to help. In the meantime, happy sharing!

    Marking this thread as resolved.

    Best regards,
    Alin

Viewing 7 replies - 1 through 7 (of 7 total)

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