users getting blocked from buying | WordPress.org

Resolved freakency
(@freakency)

1 year, 4 months ago
We are using your plugin and it is wrongly stopping users paying for food on our site.

They are getting Forbidden Fraud prevention. Anti spam by Cleantalk

They have bought before using the same cards

How do we turn this feature off or make it stop having false negatives?

many thanks
- This topic was modified 1 year, 4 months ago by freakency.

Viewing 2 replies - 1 through 2 (of 2 total)

Plugin Support amagsumov
(@amagsumov)

1 year, 4 months ago

Hello @freakency,

I’m sorry that you faced such an issue. Could you please contact us directly via our support system and send the CleanTalk IDs of the false positives? They are here:

• Your Anti-Spam Log [ https://cleantalk.org/my/show_requests ] → click “Details” in any record → copy the CleanTalk ID

To open a ticket in our support system, please follow this link:

https://cleantalk.org/my/support/open

Thank you.

SergeM
(@serge00)

1 year, 4 months ago

We haven’t received your reply in a few days, so I’m going to mark this topic as “resolved”.
If you have any further questions, you can start a new topic anytime.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘users getting blocked from buying’ is closed to new replies.

2 replies
3 participants
Last reply from: SergeM
Last activity: 1 year, 4 months ago
Status: resolved