AD attributes which contain a comma

  • Resolved genauder

    (@genauder)


    1 year, 2 months ago

    Hello,

    I just bought a very expensive license, but sadly the support does not answer. So I try to ask here:

    We have an AD attribute which contains a comma, basically it’s “Last Name, First Name”. The Miniorange SSO plugin is not able to extract the exact text string. It is replacing the comma with a visible horizontal line (<hr />).

    The original value however is “Last Name, First Name”.

    How am I able to fix this? Thanks!

Viewing 7 replies - 1 through 7 (of 7 total)
  • Nikhil Maheshwari

    (@bruheshwarinikhil)

    1 year, 2 months ago

    Hi Sebastian,

    Thanks for writing to us.

    Sorry for the inconvenience caused to you.

    It would be best to jump on a call and look into this. Can you please reach out to us through the support forum provided in the plugin.
    Additionally, please let me know the version number of the plugin which you are using.

    Looking forward to hearing back from you.

    Thanks & Regards,
    Nikhil Maheshwari

    Thread Starter genauder

    (@genauder)

    1 year, 2 months ago

    Hello,

    thanks for the reply. Unfortunately I can’t even login on the forum, there is no button or link for that.

    Thread Starter genauder

    (@genauder)

    1 year, 2 months ago

    Oh sorry, the plugin version is 12.3.0.

    Thread Starter genauder

    (@genauder)

    1 year, 2 months ago

    Why is this marked as resolved? It is not.

    The support still did not come back to me and the forum is not working as well.

    • This reply was modified 1 year, 2 months ago by genauder.
    Nikhil Maheshwari

    (@bruheshwarinikhil)

    1 year, 2 months ago

    Hi there,

    Thank you for reaching out to us.

    Sorry for the confusion here. We marked your query on the WordPress support forum as resolved because you contacted us via email, and we’ve transitioned the discussion to email support. This helps us streamline the process and ensure we can provide detailed assistance in one communication channel, avoiding any confusion or duplication of responses.

    Rest assured, your issue is not being ignored, and we’re actively working on it. We’ll continue to assist you via email until your concern is fully resolved. If you prefer any updates to be shared on the forum as well, please let us know.

    Please check your inbox, my colleague Vijendra Jat has responded to your query.

    Thanks & Regards,
    Nikhil Maheshwari

    Thread Starter genauder

    (@genauder)

    1 year, 2 months ago

    Thank you very much! Sorry, I was just surprised!

    Plugin Support Sangu Reddy

    (@sangu3105)

    1 year, 2 months ago

    Hello there,

    We’ve found that your issue is on the Citrix (IDP) side. Since the problem is on the IDP’s end, please let us know if we can consider this resolved from our side.

    Thanks,
    Sangu

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘AD attributes which contain a comma’ is closed to new replies.