Hello @avagolf
It’s hard to assess the situation, but it seems like a definite conflict with the theme or a plugin. I recommend performing a full conflict test to rule out any potential compatibility problems with your theme or other plugins. Here’s how you can proceed:
- Activate the Default Theme: Temporarily switch to the default Storefront theme. This will help determine if your current theme is causing the issue.
- Disable Other Plugins: Deactivate all plugins except for WooCommerce and PayPal Payments.
- Test the Checkout Process: Place a test order to see if the issue persists.
- Re-enable Plugins One by One: If the problem resolves during the test, re-enable your plugins one at a time and test the checkout process after each activation. This will help you identify the plugin causing the conflict.
If the issue continues even after following these steps, please let us know, and we’ll be happy to assist you further.
Kind Regards,
Krystian
Thread Starter
Mike
(@avagolf)
Thanks for the reply Krystian, i have just run a quick test running all the steps listed above with no luck. Any other ideas?
Hello @avagolf
It’s quite unusual for hosted fields from Advanced Card Processing to be invisible on a standard theme like Storefront without additional plugins interfering.
We recommend that you contact us directly so we can examine your logs. You can open a support ticket with our service desk using the following link: Request Support. Please include the URL of this thread in your ticket to provide our team with context.
Kind Regards,
Krystian
Hi @inpsydekrystian, I’m also having the same issue. On checkout page, the Credit Card option just flash for a second, and then disappears. On investigation, I found that it’s display: none; which makes it hide. (please see the screenshot link)
https://snipboard.io/bdLDTo.jpg
Thread Starter
Mike
(@avagolf)
Thank you Krystian, i have submitted a support ticket using the link you provided above.
Hello @heartbreakkid58
Please follow the same steps as the user who created this topic and reach out to us privately through this link: Request Support.
We’ll be happy to assist you further.
Kind Regards,
Krystian
I have the same product, the Standard Card Button doesn’t display in the checkout page, please help.
Settings page: https://tinyurl.com/2xpgu73b
Checkout page: https://tinyurl.com/25so22kb
Here is my website: https://oldstorytolife.com/
Hi @woovina , in your case, I think you should check the settings to enable this checkbox in the screenshot.
https://snipboard.io/LHkg3N.jpg
@woovina , then we are on the same place, you better Request Support, but their reply was not satisfactory.
Hello @woovina
It seems that the issue isn’t limited to the Standard Card Button but affects all Smart Buttons, which are currently not present on your checkout page. This is likely caused by a conflict with another plugin or theme compatibility.
I kindly ask you to create your own thread or reach out to us privately via our support portal for further assistance. You can submit a support request here: PayPal Support Portal. This allows us to investigate your issue in detail and provide you with a tailored solution. In most cases, this is a straightforward fix, so we’ll do our best to resolve it promptly.
Kind Regards,
Krystian
I think it’s a problem with the plugin. I’ve tried to deactivate/ and then reactive the PayPal account and get this error message:
We could not complete the onboarding process. Some features, such as card processing, will not be available. To fix this, please try again.
There is no problem with my PayPal account, so please check and fix this problem. Thank you.
Hello @woovina
Unfortunately, I won’t be able to assist further unless you create your own thread, as I’ve previously suggested. This helps maintain the order of discussions and adheres to the guidelines on wp.org. Please create your own thread so we can analyze and address your specific problem in detail.
As for the onboarding issue, it is typically easy to resolve by completing the onboarding process manually. Once you’ve created a new thread, we can guide you through the necessary steps to fix this.
Thank you for your understanding.
Kind Regards,
Krystian
Thank you. But nevermind, I just changed to use this plugin and it working fine: https://wordpress.org/plugins/pymntpl-paypal-woocommerce/ (you can check my website to see how it works). However, I still prefer to use plugins from WooCommerce, after all it is a payment method created by WooCommerce, but you need to double check your plugin, it is not for nothing that this plugin has such a low rating.
I’ve debugged and see if I use the shortcode for the checkout ([woocommerce_checkout]), the option Pay with Cards is displayed as well, please check my screenshot: https://tinyurl.com/2y6fqnc9
But if I use the blocks (default code for the checkout page) it will not show the option Pay with Cards. So I think the problem comes with the blocks.
