Stuck while importing template

  • Resolved nicetig

    (@nicetig)


    1 year, 2 months ago

    When i am trying to import one of the template, it get stuck on Step 3 Importing Settings. It works fine on the first attempt but it just stuck when i want to try other design.

    Any idea what to look / troubleshoot?

    Thanks in advance.

Viewing 1 replies (of 1 total)
  • Plugin Contributor Givi WP Royal Support

    (@ggedenidze1982)

    1 year, 2 months ago

    Hi,
    First, thank you for choosing our theme and service.

    Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: royalelementoraddons@gmail.com

    Also, navigate to Tools > Export – choose All Content click on Download Export File, and then send this file to our email – royalelementoraddons@gmail.com as well.

    We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.

    P.S. Please don’t forget to mention the support URL from wordpress.org

    Kind regards,
    Givi

Viewing 1 replies (of 1 total)

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