working in Divi editor but not front end

  • Resolved stellarwebpro

    (@stellarwebpro)


    1 year, 2 months ago

    The switch shows fine when I am in Divi Builder but it does not show up when I am logged out of the backend and look at the website.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Md. Ibrahim Khalil

    (@mdibrahimk48)

    1 year, 2 months ago

    Hi there,

    Thank you for reaching out to us!

    Could you please share more details about your site? Specifically, let us know the version of Divi Builder you’re using and provide a list of all plugins installed on your site. This will help us recreate the issue on our end, and if we identify the problem, we’ll work on providing you with a solution.

    – Team WPPOOL

    Thread Starter stellarwebpro

    (@stellarwebpro)

    1 year, 2 months ago

    We are using

    Divi version 4.27.4

    Plugins

    Accessibility by UserWay Version 2.5.3

    Classic Widgets Version 0.3 by WordPress Contributors

    Column Shortcodes Version 1.0.1 by Codepress

    Divi Torque Lite Version 4.1.0 by DiviEpic

    Easy Social Feed Version 6.6.4 by Easy Social Feed

    Email Address Encoder Version 1.0.24 by Till Krüss

    Endurance Page Cache Version 2.2.1 by Mike Hansen

    Feeds for YouTube Version 2.3 by Smash Balloon YouTube Team

    ManageWP – Worker Version 4.9.20 by GoDaddy

    Maps Widget for Google Maps Version 4.26 by WebFactory Ltd

    Really Simple Security Version 9.1.4 by Really Simple Security

    Reviews Feed Version 1.2.0 by Smash Balloon

    Smash Balloon Custom Facebook Feed Version 4.2.6 by Smash Balloon

    Solid Security Basic Version 9.3.6 by SolidWP

    Dark Mode Version 5.2.4 by WPPOOL

    Plugin Support Md. Ibrahim Khalil

    (@mdibrahimk48)

    1 year, 2 months ago

    Thank you for sharing your site details.

    We are currently reviewing this issue in both our local and live environments. Rest assured, we’ll get back to you as soon as possible with an update.

    We appreciate your patience!

    Plugin Support Md. Ibrahim Khalil

    (@mdibrahimk48)

    1 year, 2 months ago

    Hi there,

    We’ve thoroughly tested this issue in our local environment, and everything appears to work perfectly.
    Could you try to enable/disable the ‘Exclude WP Dark Mode Caching‘ feature from your site: Screenshot ?

    Also, please try clearing your site’s cache – it might help resolve the issue. 😊

    Thread Starter stellarwebpro

    (@stellarwebpro)

    1 year, 2 months ago

    I have tried both things and it is still not showing up on the front end of the website.

    Plugin Support Md. Ibrahim Khalil

    (@mdibrahimk48)

    1 year, 2 months ago

    Thank You for Your Cooperation!
    We truly appreciate your effort and support.

    Could you try recreating this issue on a new test or staging site using only this theme? Once you’ve tested it, please share your findings with us.

    Your insights will help us investigate and demonstrate this issue further.

    Looking forward to your feedback!

Viewing 6 replies - 1 through 6 (of 6 total)

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