Access to wordpress.org failing
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I have noticed several things that seem to point to an error in access to WordPress.org after a change in my server location and network. I see the following in various logs:
debug.log:
[28-Dec-2024 18:23:48 UTC] PHP Warning: wp_update_themes(): An unexpected error occurred. Something may be wrong with WordPress.org or this server’s configuration. If you continue to have problems, please try the support forums. (WordPress could not establish a secure connection to WordPress.org. Please contact your server administrator.) in /www/ossgarden/htdocs/wp/wp-includes/functions.php on line 6114In the Apache logs:
Dec 28 12:12:10.458648 2024] [zend_enabler:error] [pid 2511:tid 00000034] Can not read response from /QOpenSys/pkgs/bin/php-cgi (0.0) – [3447] A remote host did not respond within the timeout period.and this:
Fatal error: Maximum execution time of 300+2 seconds exceeded (terminated) in /www/ossgarden/htdocs/wp/wp-includes/Requests/src/Transport/Curl.php on line 204
The WordPress Events and News widget has this: RSS Error: WP HTTP Error: cURL error 28: Resolving timed out after 10030 milliseconds
All of these symptoms seem to point to a network connectivity issue. So far I tried a ping to the wordpress.org domain from the command line (successful). A trace route (successful). I ran curl https://wordpress.org and it returns content from the website. So, it seems that I do have connectivity to the WordPress.org website from the server and yet the logs seem to indicate otherwise.
I have a second site on the same server that basically has the same symptoms. It appears the problem started when the server was moved in June but I am at a loss as to what else to use to check connectivity from the actual WP installation. Command-line access to wordpress.org seems OK.
I don’t recall there being any network settings in WP. The VLAN/subnet this server is on is identical to the previous location. Server gateway is still the same, the only thing that changed, besides the physical location, is the firewall (changed from Meraki to Unbiquity) and the external IP. I checked the firewall settings and logs and I don’t see anything that would block an outbound connection. So, I’m stumpted. If your response is “Ask your network team to help you”… I AM the “network team”. Is there a diagnostic from WP I should try that might reveal the issue?
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