• My authentication failed and now I cant get into my site.
    I had my IT Gal create a login so I could get access but I want to repair my original login.
    How can I do this.
    Thanks

Viewing 4 replies - 1 through 4 (of 4 total)
  • Hi there,

    Have you utilized any particular authentication or 2FA plugin? If you have, kindly provide the name of the plugin, and the most effective approach would be to submit a support ticket on the support forum for that specific plugin on the WordPress.org plugin page. Thank you.

    Moderator threadi

    (@threadi)

    What exactly causes the login to fail? What error message do you see?

    If it is an incorrect password, reset it. If you do not receive an e-mail, you can also reset the password manually as described here: https://wordpress.org/documentation/article/reset-your-password/#through-phpmyadmin

    Thread Starter Downunda Pools

    (@ozoutt)

    I know the password, I am unable to access the authorization code sent to the authenticator.
    Sorry for the late response.

    Moderator threadi

    (@threadi)

    So you use a 2FA to log in? This is not part of WordPress. You have to use a plugin for this. To bypass the 2FA, you would have to remove the directory of the responsible plugin via FTP.

    I can’t tell you which plugin it is without knowing the project. You could take a look at the list of directories in /wp-content/plguins/ via FTP and see which one looks familiar to you.

    Your hoster’s support can tell you how to connect via FTP.

Viewing 4 replies - 1 through 4 (of 4 total)

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