Woopayments failed payment

  • Resolved clothbot

    (@clothbot)


    1 year, 3 months ago

    Hello,

    Some months ago woopayments stopped working asking for a renewal of identification but it didn’t accept my identification card as it did before. I have now issued a new identification card which it accepted and seems to be able to continue working. The problem is that while ot stopped working I got an eshop order (on the end of February) which seemed payed in the order page so I went ahead and sent it – but then the payout is marked as failed and it never went through to a deposit to my bank. I have screenshots if they would help.

    Can anyone please tell me what needs to be done to release this payment as it seems to have been credited on the customer but never attributed to me?

    Thank you!

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Mahfuzur Rahman

    (@mahfuzurwp)

    1 year, 3 months ago

    Hi @clothbot,

    Thank you for sharing the details about your issue. I understand how concerning it must be to have a payment marked as failed while the order appeared paid, especially since you’ve already fulfilled it.

    As this involves the WooPayments plugin, I recommend creating a thread on the WooPayments support forum here:

    https://wordpress.org/support/plugin/woocommerce-payments/

    When posting, please include the details you’ve shared along with any relevant screenshots. This will help the WooPayments team investigate and guide you further.

    I’ll go ahead and mark this thread as resolved since the issue is related to the WooPayments plugin. Let us know if you have any other questions!

Viewing 1 replies (of 1 total)

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