• I customized the header, and I clearly set it to landscape, but after publishing it is in portrait orientation. What is causing this? How can I fix it?

    The page I need help with: [log in to see the link]

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  • Hello @heheha,

    Thank you for reaching out,

    Since this header is customized, we can’t provide exact guidance on what to do because we don’t have information about your customization method. However, one possible solution that might help is to use column blocks. You can create three columns with your desired size and place your desired block in those columns, then adjust the alignment of the columns accordingly.

    I hope it helps.
    Best Regards

    Thread Starter heheha

    (@heheha)

    I’m sure it’s the theme that’s causing this, because I don’t have this problem after changing to another theme

    Hello @heheha,

    Thank you for reaching out.

    I still don’t have enough information, themes and their structures are different. How did you build that section?

    I couldn’t open your website, and we’re not sure how you built this section.
    If you could explain how you built the header and share a live URL to help us see the issue; I’d be happy to assist you in resolving it: https://postimg.cc/4mtsgHKp.

    Please Note 1: Creating a custom header is something you build yourself, so it needs to be done correctly to avoid any issues. If you’re not familiar with how to build it or if you’re facing difficulties, we recommend hiring someone for this customization, as customization is not part of the support scope in this forum.

    Please Note 2: If there’s an issue with what we’ve built — including the other pre-built header types you can use on your site — please let us know, and we’ll investigate it.

    Thank you for your understanding.
    Best regards,

Viewing 3 replies - 1 through 3 (of 3 total)

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