Webhook error

  • Resolved Laura Yeffeth

    (@lyeffeth)


    1 year, 4 months ago

    I received an email from Stripe that my webhook was failing. Looking at the webhook ID in the WooCommmerce settings and the Stripe settings, they do not match.

    On the WooCommerce Payment Settings page, I see this error:

    Last webhook call was 54 years ago. Status : Failure. Reason : No signatures found matching the expected signature for payload

    I tried deleting the webhook and setting it up again, but there is only the option to create a webhook automatically, which then doesn’t match the webhook ID that I created in Stripe using your instructions here: https://checkoutplugins.com/docs/stripe-card-payments/#webhook

    How can I get the webhook from my Stripe account into the settings for this plugin?

    The payments do seem to going through just fine.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Sravan Bhaskaravajjula

    (@bhshravankumar)

    1 year, 4 months ago

    Hello @lyeffeth,

    It sounds like you might be using the same Stripe account for multiple websites. If that’s the case, it could be causing the issue you’re experiencing. Stripe recommends using one Stripe account per website to avoid conflicts like this.

    When a single Stripe account is configured for multiple websites, Stripe sends the webhook to all the webhook URLs associated with that account. This could result in the webhook failing, as it might not match the expected signature for each site.

    Please check accordingly and confirm so that we can understand more and help you accurately. 

    Plugin Support Sravan Bhaskaravajjula

    (@bhshravankumar)

    1 year, 3 months ago

    Hello @lyeffeth,

    We haven’t received a response from you for some time now. Based on the elapsed time and considering that you may have found a solution by now, I’m going to mark this thread as resolved.

    However, please feel free to start a new thread if you have any further questions or require additional assistance in the future.

    We’re here to help whenever you’re ready to continue.

    Thank you for your understanding and cooperation.

Viewing 2 replies - 1 through 2 (of 2 total)

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