Hey @swmarlow
First, I do appreciate the feedback here. I was *confident* that we didn’t send out 8 emails to a single person in 7 days, but then went and checked, and you won the email-lottery for sure. You were essentially registered as a part of two different “segments” of the marketing email list, so yep… that’s on us. We didn’t intentionally pummel you with those messages, but the fact remains that we did pummel. (And nobody wants to hear the pummel-splanation, after the fact, but here I am ‘splaining)
Next, I wanted to genuinely say thanks for all the years of business here. We made a ton of changes over the last year (rebranding from iThemes to SolidWP, completing a massive overhaul of our flagship backups product, and sunsetting historically-beloved-now-legacy products). We opted for over- and not under-communication of those changes. Frankly, it worked well unless you were segmented into two different “lists” and therefore getting all those communications in slightly different flavor multiple times.
So yeah, we’ve cancelled your subscription here and hate to see you go, but definitely understand. If you have any other feedback or questions, definitely reach back out via email reply to your support/cancellation ticket.
