Hello @gottgreen,
Thank you for your review!
I’m sorry you faced such an issue. We checked your website’s requests and noticed that the important options are deactivated in the plugin on your website:
Please activate the following options in the plugin settings:
- Registration forms
- Comments form
- Contact forms
Settings of the plugin are here: WordPress Admin Page —> Settings —> Anti-Spam by CleanTalk
If you still get spam after that, please contact us via our support system:
https://cleantalk.org/my/support/open
We look forward to hearing from you soon.
Thanks for your suggestions. I have made the changes and hoping that does the trick.
STILL not working and getting lots of spam.
For further investigation please contact us through our private Ticket System:
https://cleantalk.org/my/support/open
I’m not getting any emails from my support ticket. Only through this site.
Please check all folders (spam, trash) and check if your mail server doesn’t block our emails.
yes. you were going to my Outlook Spam. Sorry about that.
I’m still not getting any emails from the support tickets that I have submitted. And no, they are no longer going to my Outlook Junk file. And this morning there were 36 spams in my spam box (on my site) and 22 (very offensive) trash.
Hi,
Please check if your mail server doesn’t block our emails. We can’t fix this from our side. You can always find your tickets here:
https://cleantalk.org/my/support
