Unable to activate webP module

  • Resolved lucasf13

    (@lucasf13)


    1 year, 4 months ago

    Hello,
    The plugin works very well, only I can’t get the webp and image compression module to work. When I click on the button to activate them, I get the message “error”. I’m attaching a screenshot of my network tab in the chrome devtool.
    Waiting for your help, thank you

    https://imgur.com/a/DQnbygi

    • This topic was modified 1 year, 4 months ago by lucasf13.
Viewing 1 replies (of 1 total)
  • Plugin Support Plamen M

    (@plamenm)

    1 year, 4 months ago

    Hello @lucasf13 ,

    The provided screenshot is not telling us much. However, the WebP conversion function is heavily dependent on the internal Cron functions of your site. Make sure that nothing (usually security plugins or security entries in the wp-config.php or the functions.php file) is preventing or controlling the cron executions in your site.

    If you are a SiteGround customer, contact us by posting a ticket request and we will try to assist you further.

    Regards,
    Plamen.M
    Tech Support Team
    SiteGround.com

Viewing 1 replies (of 1 total)

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