Thank you for bringing this to our attention.
We understand that this issue might be due to some local environment conflict. We tried replicating the problem under various test conditions but found the functionality to be operational on our end. To further assist you, we recommend deactivating any additional plugins and retesting the system.
If the issue persist please let us know. We are here to help.
I’d just like to add that I am experiencing the exact same issue. Click on ‘confirm booking’ and the page just spins. The money is received through Stripe and and the users details is added to the event page but the user just sees a spinning page and does not receive any email confirming the booking or with a ticket. I disabled the ticket template and suddenly it’s worked but of course – no ticket in the booking email. Contacted Support yesterday but received no response as of yet. Please look into this EventPrime Support.
I’ve complete some further testing.. When I create a ticket type with no image – the ticket that gets emailed doesn’t have text on it. It’s just dots all over the ticket. If I have an image on the ticket type, that’s when I get the spinning / no confirmation page when a user places a request.
