Error Donate

  • Resolved andreiturcu

    (@andreiturcu)


    1 year, 4 months ago

    I configured everything, associated the payment method, but when I press the ‘Donate’ button, the following message appears (The following error occurred when submitting the form: Something went wrong, please try again or contact support.). I tried all options, both with test donation mode, as well as with Stripe and Checkout 2.0, but nothing works. I tried reinstalling the plugin, clearing the plugin’s cache, but nothing made it work.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Robin Joshua Del Mundo

    (@robindelmundo)

    1 year, 4 months ago

    Hi @andreiturcu ,

    You came to the right place, I’m happy to help you resolve that.

    Anytime there’s a payment error in the front-end, there’s a more detailed message in the back-end under Donations → Tools → Logs. Click the eye icon next to any recent error message, and then copy and paste the full error message in your next reply. Here’s a screencast on how to get error logs: https://screencast-o-matic.com/watch/c3eD0AVFgVG.

    This will give us more details about the error.

    Furthermore, please send along your System Info.

    Navigate to Donations → Tools → System Info (tab) and click the button to “Get System Report” and copy/paste that in your reply here.

    That will give me some more context to be able to help.

    Looking forward to helping you get to the bottom of this!

    Plugin Support Matheus Martins

    (@matheusfd)

    1 year, 4 months ago

    Hi, @andreiturcu.

    It’s been a while since we’ve heard back, and I know troubleshooting needs a little extra time. I’m marking this as resolved for now, but if you still have questions, you can send them along right here, and I’ll be happy to hop back in.

    Have a great day!

Viewing 2 replies - 1 through 2 (of 2 total)

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