Moosend e-mail form blocked

  • Resolved waakmarketing

    (@waakmarketing)


    1 year, 6 months ago

    Hi Cleantalk,

    I’ve been using our plugins for multiple years now and recently bumped into an issue, hopefully you can help me out. On my website https://www.lerenfermenteren.nl I have a script embedded from Moosend for my emailautomations. But this script, allthough sending the form, is being block by Cleantalk. When I deactivate the plugin it works smoothly, so something blocks Moosend forms and it does make sense somehow 😉 For example on just below the 3rd paragraph you see the form: https://www.lerenfermenteren.nl/waterkefir-maken/

    I’ve tried multiple advanced settings to shut on or off all the forms exclusion options, but nothing does the trick.

    How can I just let this Moosend forms pass?

    Thanks a lot!

    Stijn

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 18 total)
1 2
  • Plugin Support sergecleantalk

    (@sergecleantalk)

    1 year, 6 months ago

    Hello,

    Could you tell us what plugin you use for this form?

    Thread Starter waakmarketing

    (@waakmarketing)

    1 year, 6 months ago

    Hi Serge,

    Thanks for your reply. It’s no specific plugin. Moosend is an e-mail tool just like f.e. Mailchimp and the tool is connected to our WordPress website via a small script to track results and confirm that the website is ours. It’s called ‘Moosend website tracking’ and for the rest no plugin is needed. I just have to enter this script where I entered fake numbers now.

    < div data-mooform-id="1234-678-910-11-12" > < /div>
    Thread Starter waakmarketing

    (@waakmarketing)

    1 year, 6 months ago

    And so I added that script thing on the page mentioned in the opening post and it nicely shows up, but sending gets blocked.

    Plugin Support sergecleantalk

    (@sergecleantalk)

    1 year, 6 months ago

    Could you try this version? There were some fixes added

    https://github.com/CleanTalk/wordpress-antispam/releases/download/fix-version/cleantalk-spam-protect.zip

    • Go to WordPress Administrator Panel —> Plugins.
    • Find the plugin “Anti-Spam by CleanTalk” —> Deactivate.
    • After the automatic page refreshing find the plugin again “Anti-Spam by CleanTalk” —> Delete. Confirm files deletion.
    • Download the plugin archive from the link.
    • Go to Plugins —> Add New —> Upload Plugin.
    • Choose the downloaded archive and press “Install Now”.
    • After the installation, activate the plugin, make sure that the access key matches the key from your CleanTalk Dashboard.

    Did it help?

    Thread Starter waakmarketing

    (@waakmarketing)

    1 year, 6 months ago

    Hi Serge,

    Unfortunately it didn’t do the trick. Just tried it and connected the accesskey as well, but still the same that the confirm/send button won’t do anything.

    Thanks again!

    Plugin Support dimitrycleantalk

    (@dimitrycleantalk)

    1 year, 6 months ago

    Hello @waakmarketing,

    I looked at the Moosend documentation and it provides many different forms and scripts. Please describe step by step how we can make the same form on our side as you have and connect the script “Moosend website tracking”.

    Thread Starter waakmarketing

    (@waakmarketing)

    1 year, 6 months ago

    Hi Dimitry,

    Thanks, I will do it tomorrow morning. Just to be sure: you are going to create a Moosend account yourself and you want me to explain where and what I exactly created in their environment?

    Thanks

    Plugin Support sergecleantalk

    (@sergecleantalk)

    1 year, 6 months ago

    Yes, we want to reproduce the issue in our environment.

    Thread Starter waakmarketing

    (@waakmarketing)

    1 year, 6 months ago

    Allright thanks! Let me know if you need anything else 🙂

    • When logged in on Moosend go to ‘Growth tools’
    • Pick ‘Subscription forms’
    • On the top right corner pick ‘New > Subscription form’
    • Pick ‘Inline’
    • Follow the steps:
      • Enter a name
      • Create a design (I also tested an of the shelve design, same issue)
      • Top right corner to ‘Proceed to next step’
    • On the 3rd step you’ll receive the div to add to your code. This is the div I added to my blogs, so after finishing these steps this is all to add and I’ve added to my blogscode.
    • 4th step make sure the toggle in on Yes (link to your form & embed your form not needed while the last step is already the way it shows up.
    • Step 5 is Publish and it’s done.

    One other thing to follow, but I cannot replay that part while my website is already connected is to take next steps:

    • Topmenu go to ‘More’
    • Go to websites
    • Then on the top right ‘Add website’ and follow those steps.
    • In that flow you can add the website and use a plugin or not to create the connection script

    Good luck!

    Plugin Support sergecleantalk

    (@sergecleantalk)

    1 year, 6 months ago

    Thank you for the additional details. We will try to test this and get back to you within 1-3 business days.

    Thread Starter waakmarketing

    (@waakmarketing)

    1 year, 6 months ago

    Great, Thanks for all the effort!

    Plugin Support katereji

    (@katereji)

    1 year, 5 months ago

    Hello @waakmarketing

    We were able to reproduce the issue on our test website and will be working to resolve it over the next 3-5 business days.

    Thread Starter waakmarketing

    (@waakmarketing)

    1 year, 5 months ago

    Hi @katereji

    Thanks for updating me and good to hear that you were able to reproduce. For now I will temporarely shut down your plug-in to be able to get my mails going again, but hopefully you’ll find a fix the upcoming 3-5 days 💪

    Thanks and good luck. Have a good sunday!

    SergeM

    (@serge00)

    1 year, 5 months ago

    Thank you too! Please, wait.

    Plugin Support katereji

    (@katereji)

    1 year, 5 months ago

    Hello @waakmarketing

    Could you please reach out to our support team via our private Ticket System so we can gather some more information from you concerning this issue?

    Please, paste the link to this topic, so we can identify you quickly.

    • This reply was modified 1 year, 5 months ago by katereji.
Viewing 15 replies - 1 through 15 (of 18 total)
1 2

The topic ‘Moosend e-mail form blocked’ is closed to new replies.