WPforms receiving email fields empty no data

  • Resolved Serkan

    (@srknksk)


    1 year, 4 months ago

    Hello everyone,

    I’m a freelance website designer, and I use the WPForms plugin for all my websites. Recently, I’ve encountered an issue where, after a form is filled out and submitted, I receive an email notification from my website, but it’s completely empty with no form data displayed—just a blank email. My WPForms plugin is up to date, so I’m unsure why this is happening.

    Has anyone else faced this issue or have any tips on how I might resolve it?

    Thanks in advance for any help!

    Best,
    Serkan

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Ralden Souza

    (@rsouzaam)

    1 year, 4 months ago

    Hi @srknksk,

    Thanks for reaching out, and I’m sorry to hear about the issue you’re facing with form notification emails.

    To troubleshoot the issue, you can check that your form notification settings are configured correctly by following our tutorial.

    If your notification settings are correct, I recommend trying an SMTP plugin to see if it resolves the issue. We’ve had cases where server settings for PHP mail were causing parts of the email message to be removed, and using an SMTP plugin provided a quick solution.

    We have an article with a list of recommended SMTP options and links to their setup tutorials.

    I hope this helps!

    Thread Starter Serkan

    (@srknksk)

    1 year, 4 months ago

    Hi Raldan,

    thank you very much for your help I will follow your suggestion and I will let you know with the outcome.

    Thanks again

    Serkan

    Thread Starter Serkan

    (@srknksk)

    1 year, 4 months ago

    Hi Again Ralden,

    I have a question about configuring WP Mail SMTP. The website I’m working on has the domain xpressbuildingdesign.com.au, but the contact form sends emails using the domain XBDG.com.au. When setting up WP Mail SMTP, which domain’s hosting details should I use? Should it be for the website domain (xpressbuildingdesign.com.au) or the email domain (XBDG.com.au)?

    Thanks for your help!

    Serkan

    Plugin Support Ralden Souza

    (@rsouzaam)

    1 year, 4 months ago

    Hi @srknksk,

    Thanks for your follow-up question!

    If you’re using an email address with the domain XBDG.com.au on a site with the domain xpressbuildingdesign.com.au, you may see a warning in the form’s notification settings. This alert appears because notification emails may not be delivered reliably if the From Email doesn’t match your site’s domain, especially when using the server’s PHP mail function.

    However, if you’re using an SMTP service, you should be able to use an email address with the domain XBDG.com.au after authenticating this domain with your SMTP provider (like SendLayer or Brevo, for example). An authenticated domain will have DNS settings like DMARC, SPF, and DKIM, which help ensure that email clients accept the email message.

    I hope this helps!

    Plugin Support Ralden Souza

    (@rsouzaam)

    1 year, 4 months ago

    Hi @srknksk,

    We haven’t heard back from you in a few days, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

    Thanks!

Viewing 5 replies - 1 through 5 (of 5 total)

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