New Version Crashed My Site, AGAIN

  • Resolved Mike H

    (@mtnweekly)


    1 year, 9 months ago

    Pretty sick and tired of updating your plugins to have them critically error crash my site which is clearly documented below. Perhaps do some better testing. Your plugin has done this 3 times in the past year. So pissed. Get your stuff together.

    Happy to blog and tell the world about this via my channels.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Ankush Thakare

    (@iankusht)

    1 year, 9 months ago

    Hi @mtnweekly,

    We are really sorry to hear about the issues you’ve faced with our plugin, and I completely understand how frustrating it must be when updates cause critical errors. We genuinely appreciate your feedback and take it very seriously.

    Please know that we thoroughly test our plugins before releasing updates, but sometimes issues can occur due to conflicts with specific site configurations, themes, or other plugins. Our goal is to make sure our tools work seamlessly, and we’re committed to improving this process to prevent such experiences.

    To help resolve this as quickly as possible, could you please share more details about the issue, such as error logs or specific plugins/themes involved? Our team is here to investigate and provide a solution or to help us investigate this issue more thoroughly, could you please open a support ticket using our contact form – https://brainstormforce.com/open-a-ticket/.

    Thank you for your patience, and we’re here to support you every step of the way.

    Ankush Thakare

    (@iankusht)

    1 year, 8 months ago

    @mtnweekly, It’s been a while since this thread is open. We have asked you to open a ticket with us and we haven’t heard from you since then. I assume you have figured it out or have found a workaround.
     
    I am marking this thread as Resolved due to inactivity. Feel free to reply back to this thread if you still need any assistance or start a new thread if there’s anything else related to this plugin, we can help you with.
     
    Kind regards,
    Ankush 😊

Viewing 2 replies - 1 through 2 (of 2 total)

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