WordPress Theme Not Handling Custom Tool Codes Properly

  • Resolved countingtools

    (@countingtools)


    1 year, 7 months ago

    Hi everyone, I’m running a tool-based website with custom-built tools using JavaScript and other scripts. When I try to embed the code on my pages via the Custom HTML block, my WordPress theme (GeneratePress) with Elementor struggles to process it. The tools either fail to load correctly, disrupt the page layout, or cause performance issues. The code works fine outside of WordPress, so it seems to be an issue with how the theme or Elementor handles custom scripts. Has anyone faced similar problems when adding complex custom code to GeneratePress or Elementor pages? What can I do to optimize my theme and builder for these custom tools?

    The page I need help with: [log in to see the link]

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  • Nemanja

    (@nemanjat)

    1 year, 7 months ago

    Hi @countingtools

    Please note that through this channel, we can only provide support for Elementor’s existing features. We do not provide support for custom code solutions, as this goes outside our support scope.

    Currently, development/custom code queries (custom widgets and functions, Theme Child, custom code and CSS, BETA testing issues, compatibility issues, etc.) have to be directed to our GitHub project, where our developers will be able to assist. Kindly note that our GitHub project is not a support channel; therefore, the response times may vary. We appreciate your understanding.

    To post on our GitHub Repository, follow this Contribution Guidelines: https://github.com/elementor/elementor/blob/master/.github/CONTRIBUTING.md

    Kind regards!

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