Zee
(@doublezed2)
Hello espressivo,
Thank you for contacting WooCommerce support.
Could you share a screenshot of the error?
You can upload it to https://snipboard.io and share the link here.
Additionally, try navigating to yourdomain.com/wp-admin/admin.php?page=connection-test-admin-page (replace “yourdomain.com” with your actual domain) and disconnect and reconnect your Google account.
Finally, check the error logs under WooCommerce > System Status > Logs to see if any specific errors are recorded.
Looking forward to your response. 🙂
https://snipboard.io/41ZnOF.jpg
I tried disconnecting and reconnecting as you instructed.
ERRORS:
024-10-10T16:45:55+00:00 Error Automattic\WooCommerce\GoogleListingsAndAds\API\Google\Ads::has_access { “message”: “The caller does not have permission”, “code”: 7, “status”: “PERMISSION_DENIED”, “details”: [ { “@type”: “type.googleapis.com\/google.ads.googleads.v16.errors.GoogleAdsFailure”, “errors”: [ { “errorCode”: { “authorizationError”: “USER_PERMISSION_DENIED” }, “message”: “User doesn’t have permission to access customer. Note: If you’re accessing a client customer, the manager’s customer id must be set in the ‘login-customer-id’ header. See https:\/\/developers.google.com\/google-ads\/api\/docs\/concepts\/call-structure#cid” } ], “requestId”: “VNb4M9UvT7PDpJRpkxTsHA” } ] } 2024-10-10T16:45:58+00:00 Error Automattic\WooCommerce\GoogleListingsAndAds\Internal\DependencyManagement\GoogleServiceProvider::handle_unauthorized_error Client error: POST https://api.woocommerce.com/google/google-ads/v16/customers/8844731505/googleAds:search resulted in a 401 Unauthorized response: { “error”: { “code”: 401, “message”: “Request is missing required authentication credential. Expected OAuth 2 (truncated…)
However I definitely have access to the google ads account. I even went into to google analytics and made sure the analytics account was attached to the ads account
Zee
(@doublezed2)
Hello espressivo,
Thank you for your reply.
It seems like this issue is related to permission settings with your Google account.
I recommend reaching out to Google Support for assistance in resolving the permission problem.
You can also check out a similar issue reported by others in the Google group for additional context: Google Ads Permission Issue.
Let me know how it goes. 🙂
