Hello @webmasterjm ,
Thank you for contacting us.
Elementor and WooCommerce are compatible with each other and there should not be any issues using them.
It might be a conflict with your theme or other plugins,
Please follow these steps and let me know if it solved your issue:
– Deactivate all of your plugins except Elementor and WooCommerce. If this solves the problem, gradually activate your plugins one by one, until you spot the problematic plugin.
– Switch your WordPress theme to Hello Elementor (or another default WordPress theme) temporarily and see if it solves your error..
I hope this information helped you.
Hi Denny!
I disabled all the plugins except Elementor and Woo and worked fine, then I activated one by one and something really strange happens…
The problem is very confusing because for example I activated one by one to see if the problem was solved and sometimes the site editor is ok but also sometimes when I activated/disabled another plugin the error displayed again, after that I reactivated it again and the behavior was unpredictable (the error displayed again/the editor showed properly/the editor showed a 500 error/the editor stayed in a loop)
I’m not sure if this problem is really caused by elementor (I switched to another theme like Twenty-Four or Hello Elementor and the error appeared again) or is a server problem because I found is very unstable so I can’t work as well as it should it be
Even I regenerated .htaccess and added more memory to the parameter memory_limit in PHP according to Elementor Support but didn’t work either.
Plugin Support
Milos
(@miloss84)
Hi there,
I hope you’re doing well. Based on the current behavior of your site, it seems that Elementor and WooCommerce are functioning correctly when active on their own. This suggests a potential conflict between one or more third-party plugins.
To identify the source of the issue, I recommend the following steps:
- Check for Plugin Conflicts: You will need to deactivate all other plugins and reactivate them one by one. This will help pinpoint the plugin causing the conflict.
- Clear All Caches: Before proceeding with the plugin check, I strongly recommend clearing all types of cache on your site to ensure no cached files are causing issues. This includes:
- Browser cache (or use an incognito/private window to check the site).
- WordPress cache (from any caching plugin you might be using).
- Server cache, which your hosting provider can help clear.
- Regenerate CSS: To address any styling issues, please go to your WordPress dashboard and navigate to Elementor > Tools > Regenerate CSS.
Please let me know how these steps work for you, and if you need further assistance.
Looking forward to your feedback.
Hi Milos again!
I did all your suggestions but the problem continues:
1.- I checked every plugin (deactivate/activate to see which one is in conflict) but when I deactivated one by one and then refreshed the site, the screen continued showing me a loop or error 500 or the preview cannot be loaded or the “Enable Safe mode” even if this plugins were deactivated 🙁
2.- Since this site is being remodeled, it doesn’t have a cache system or plugin. I opened WordPress in an incognito window and didn’t work, and unfortunately my hosting doesn’t have either a “Server Cache” option
3.- I regenerated CSS in Elementor options and again didn’t work. I rollbacked to an older version but the problem is the same.
Plugin Support
Rica
(@ricav)
Hi @webmasterjm,
Could you please let us know which version of the Elementor plugins you’re currently using?
Additionally, I recommend reaching out to your hosting provider and asking them to check the server error logs. This can help identify the root cause of the issue.
Kind regards,
I’m using 3.24.4 version. I checked the system status and everything looks ok.
But when I checked error logs on Cpanel the following message appears: couldn’t create child process /usr/sbin/suphp
I’m also turned to PHP 8.3 to see if it was resolved but nope. Unfortunately the hosting provider hasn’t given us an answer at all.
Hi @webmasterjm
The reported error in the logs indicates there is a server configuration issue on your site. For reference:
To prove whether the issue is server-related, you can try exporting your website to a local environment and testing its behavior.
Kind regards,
Hi Nemanja! Finally I moved to another hosting because it didn’t provide enough memory to process so I turned to another one with more memory available. That solved my problem.
Hi @webmasterjm
Thank you for your message and confirmation that the issue is solved. We are happy to hear that.
I will close this ticket for now. If you encounter any other issues with Elementor features, please don’t hesitate to open a new ticket. Our support team is more than happy to assist you.
Have a great day!
