Hi, yes, you can delete the folder and reinstall, but the folder should be deleted automatically by WP when you install it again. Could be the folder/files permissions are set in a way they cannot deleted by WP? It could happen if some of the files have been edited and reloaded, for example.
Let me know, I’ve update a couple of sites with the new version without problems.
I manually removed the plugin folder on server and then was able to re-install the plugin from wp admin plugins add plugin. It seems to have worked ok and everything is showing in plugin settings, etc as it was before. Wondering what was the issue that caused the plugin to fail the update before?
Hello @wordmax, as @satollo pointed out, it could be related to files/folders permissions wrongly set. If you edited some files (for customizations, for example) and re-uploaded them, that may happen.
Thanks,
Michael
Hi guys. Thanks for the info. I didn’t make any customization to files. It was all default installation. I noticed after I removed the plugin folder on server and re-installed plugin via wp admin “add new plugin” to get it working again…. the addons added and license key info was not remembered, so will have to set those up again.
Hi, that shouldn’t happens, since your data and configurations are stored into the database and deleting the files does not affect the database.
Ask the provider to check for crashed tables, sometimes odd behaviors can be shown by sites when the tables are not ok. If they’re crashed, they can be simply repaired (no data will be lost, usually), but ask the provider to convert them to “innodb” (crashed tables are usually myisam tables).
Another possibility could be a stales object cache: if you have an object cache, purge it.
