Unable to respond manually to reviews

I have the Premium offer.

I just want to manualy reply to reviews but its not possible. Fews day ago, I could use the “Reply with chatGPT” button, but now, it’s no more possible.

I asked for the support with email but they didn’t respond the main question. I think they read the questions too quickly or they don’t try to understand the problem because they tell me that automatic responses are a paid service when I want to answer manually.

Other problem : I want to desactivate automatic reply suggests and it’s not possible in the parameters (the button to desactivate don’t work).