Missing Server Side Equations after Update 6.2.102

  • Resolved dthimsen

    (@dthimsen)


    1 year, 7 months ago

    We recently updated our website to CFF Version 6.2.102. While the CFF forms on the website were working correctly, I noticed today that we did not get our “daily activity log” which is typically emailed once a day. The log is produced using code in CFF Server Side Equations. When I looked into why we didn’t get our daily email, I found that the code was missing from the main CFF form field.

    Fortunately, when I looked at the website, I found that the /var/www/html/wp-content/uploads/calculated-fields-form-bk directory contains a backup (server-side-equations_1.php) of the code used to create the activity log. I used the backup file to copy/paste the code back into the CFF server side equations form field.

    The site is now working correctly again, but I wanted to pass along info about the problem in case others encounter something similar…

    Thanks,
    Don

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author codepeople

    (@codepeople)

    1 year, 7 months ago

    Hello @dthimsen

    If you want to prevent that issue in future, please move the “server-side-equations_1.php” file to the “/wp-content/uploads/calculated-fields-form/” directory.

    Please note we are not allowed to support any customers in these forums.

    For pro or commercial product support please contact us directly on our site. This includes any pre-sales topics as well.

    Commercial products are not supported in these forums. We will happily answer this and any other questions you can have on our own site.

    Thank you.

    Thread Starter dthimsen

    (@dthimsen)

    1 year, 7 months ago

    This wasn’t a request for support, but a “Public Service Announcement” to the forum for anyone else that might be using Service Side Equations.

    Also, when I copied the contents of the backup file to the CFF main configuration form in wordpress, the file you referenced was created in “/wp-content/uploads/calculated-fields-form/”. I assume that this file was in that directory in the past and somehow got deleted during an upgrade.

    All good here…

    Thanks,
    Don

    Plugin Author codepeople

    (@codepeople)

    1 year, 7 months ago

    Hello @dthimsen,

    Not exactly, I assume you were using a very outdated version of the CFF plugin where the file with the server-side equations was stored in the plugin directory and not the “uploads” one.

    Best regards.

    Thread Starter dthimsen

    (@dthimsen)

    1 year, 7 months ago

    I install the CFF updates as soon as they are released which seems to about weekly. I think the update I installed on the 24th (Version 6.2.102) knocked off the Server Side Equations.

    Plugin Author codepeople

    (@codepeople)

    1 year, 7 months ago

    Hello @dthimsen

    Yes, but which was the first version you installed? If you installed it some time ago, when the file was stored in the plugin file structure, the plugin updates try to keep the initial file location.

    Best regards.

    Thread Starter dthimsen

    (@dthimsen)

    1 year, 7 months ago

    Ahh… Yes we’ve had the plugin for years. Thanks!

Viewing 6 replies - 1 through 6 (of 6 total)

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