Bug after pressing Bulk optimize

  • Resolved dyin

    (@dyin)


    1 year, 8 months ago

    Almost all images were optimized with avif. Just 26 images where remaining.
    I decided to use bulk optimize to do the remaining. Suddenly The tool only said about 50% where done.
    Some extra product pictures no longer showed up and I needed to clear cache to fix it.

    I have no idea what happened but this is really annoying.

    I wonder if this is related to the issue I reported a while ago.

    • This topic was modified 1 year, 8 months ago by dyin.
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  • Thread Starter dyin

    (@dyin)

    1 year, 8 months ago

    This honestly pisses me off a bit (sorry). My images were all optimized. Plus missing images on a product page needing a cache clearing is not a professional look.

    Is there a way to fix the issue by resetting the credit and regenerating everything?

    • This reply was modified 1 year, 8 months ago by dyin.
    • This reply was modified 1 year, 8 months ago by dyin.
    Plugin Author WP Media

    (@wp_media)

    1 year, 8 months ago

    Hi @dyin

    I am very sorry to hear about this issue!

    Can you confirm you didn’t change the compression level or type of Next-gen image format to convert?

    These would trigger images to be reoptimized/reconverted and could cause this kind of issues. Other than that, it should not happen.

    If you don’t have a lot of photos, you can try to reoptimize it, and if you are not on the Infinite plan, please contact us via our support channel so we could check your account and provide quota for this.

    Best Regards
    Marko

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