Password incorrect, tried everything

Resolved amarketmonk
(@amarketmonk)

1 year, 9 months ago

Keep getting password incorrect knowing the password is correct.

Tried everything i could google find and there is no caching i can find.

hopefully i am blind and someone can fix it for me.

The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)

Plugin Support andrewshu
(@andrewshu)

1 year, 9 months ago

Hello @amarketmonk

Try to do a conflict test – https://docs.ultimatemember.com/article/96-how-to-do-a-plugin-theme-conflict-test.

Regards.

Thread Starter amarketmonk
(@amarketmonk)

1 year, 9 months ago

Did that and still same problem.

Tried all the suggestions i could find already.
missveronica
(@missveronicatv)

1 year, 9 months ago
@amarketmonk

You have three HTML forms on your Login page
one is UM and two are Search forms.

Try to remove the Search forms with labels: “Zoeken” and “Zoeken naar:”.
- This reply was modified 1 year, 9 months ago by missveronica.
Thread Starter amarketmonk
(@amarketmonk)

1 year, 9 months ago

I removed the search forms if im right, still the same problem.
missveronica
(@missveronicatv)

1 year, 9 months ago
@amarketmonk

Yes these Search forms are removed now.

I have looked at JavaScript errors when doing a fake login and it looks OK.
You can look for JavaScript errors too:
Mouse right button click, select Inspect then Console in the Menu.

Enable PHP error logging if the debug will give some more info about this issue.

Read this guide: “How to enable debug logging”

https://docs.ultimatemember.com/article/1751-enable-debug-logging

You will probably get a PHP log file with notices and errors in this file:
.../wp-content/debug.log

Post the content of this file here in the Forum and we can give you the PHP error explanation. For best formatting use the Forum’s CODE format.
- This reply was modified 1 year, 9 months ago by missveronica.
Thread Starter amarketmonk
(@amarketmonk)

1 year, 9 months ago

@missveronicatv

Tried all the debug things but it is not creating a debug.log file.

Tried also different ways to get it but none work.

missveronica
(@missveronicatv)

1 year, 9 months ago

@amarketmonk

Try to install the “Redirect Error Trace” plugin

https://github.com/MissVeronica/um-redirect-error-trace

Thread Starter amarketmonk
(@amarketmonk)

1 year, 9 months ago

@missveronicatv

I feel really stupid, because of the debug i found out it had to do with the login form, the form was wrong configurated. It didn’t used the right usernames..

Thanks for your help!

Viewing 8 replies - 1 through 8 (of 8 total)

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