Order confirmation email

  • zeemfood

    (@zeemfood)


    1 year, 9 months ago

    Hello!

    All of a sudden, order confirmation emails are neither sent to my business email inbox, configured in WP website, nor customer email. I checked my business email setting, SMTP, hosting and all are OK. What could be the root cause of this issue? Appreciate your support

    The page I need help with: [log in to see the link]

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  • Moderator threadi

    (@threadi)

    1 year, 9 months ago

    Emails are often generated by WordPress but rejected by the email service provider. It is usually because emails from WordPress are sent unauthenticated. One solution is to use an SMTP plugin like this one: https://wordpress.org/plugins/wp-mail-smtp/

    Another possibility would be an incomplete configuration of your domain for emails in the DNS. DKIM and SPF records are now considered mandatory by many email service providers. The plugin mentioned above would inform you if this information is missing. You would need to contact your domain host to resolve this.

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