WooCommerce Analytics issue

  • tphamdev12

    (@tphamdev12)


    1 year, 10 months ago

    Hello team,

    We have an issue with WooCommerce Analytics for net sales bundle. When searching Analytics -> Products -> search for “bundle”. All net sales return $0 for YTD eventhough we received a lot of orders for specific bundle. See below:

    However, when we go Analytics -> Bundles section for YTD, the net sale for each bundle show up and the value is incorrect compared with Analytics -> Orders (ex, the Cold Season Essentials Bundle)

    Can you tell me what was wrong and how to fix it?

    Thanks!

    • This topic was modified 1 year, 10 months ago by tphamdev12.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Zee

    (@doublezed2)

    1 year, 10 months ago

    Hello tphamdev12

    Thank you for contacting Woo support.

    To help you with the problem you are facing, I need to understand how you have created Product Bundles. Could you share your site’s System Status Report?
    This will allow me to see all the necessary details and settings of your site.

    You can find SSR via WooCommerce > Status.
    Select Get system report and then Copy for support.

    Once you’ve done that, you can paste the text in https://gist.github.com
    After that, you can paste the Gist link here in your reply.

    Looking forward to your response. 🙂

    Best regards.

    Thread Starter tphamdev12

    (@tphamdev12)

    1 year, 10 months ago

    Hello @doublezed2,

    Here is our system report: https://gist.github.com/tuyenphk/ed43fe1eb38d2abbfbc01a7f4949f02c

    Thanks!

    carolm29 (woo-hc)

    (@carolm29)

    1 year, 10 months ago

    Hey, @tphamdev12!

    Thanks for sharing the SSR.

    I see you are using Woo Product Bundles, correct?

    To ensure that we can assist you further, could you please create a new ticket on our support page and include the forum thread link? This will allow our team to review your specific issue and provide you with the best possible solution. You can do this by going to WooCommerce.com > MY profile > Support

    Have a wonderful day!

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘WooCommerce Analytics issue’ is closed to new replies.